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AB Internet - optimistic website information

#1
I had AB internet come out to see if I could use their service - from their Fulletby site and their Essential Broadband service. This was what their coverage checker suggested might be possible for me.

When the engineers arrived they looked for a connection from Skendleby (twice as far away). When I queried this, they informed me that the Fulletby site (still) did not support essential broadband.

Interestingly the Skendleby site does not appear as an option on their website - even if you put in a location right next to that location.

There seems to be something of a gap between the marketing information on the website and the reality of getting a service.
#2
Good Morning John,
Thank you for bringing this to our attention. I will check with AB Internet and reply via this forum.
The infrastructure is still in the final stages of construction, but we will confirm what's going on.
Am I right in assuming that you still can't get a service from them?

Regards,

Steve Brookes
Lincolnshire Broadband Programme Manager

#3
Good Morning John,

Please see response from AB Internet:

Many thanks to Mr Clayton for choosing AB Internet, and my sincere apologies for any confusion or inconvenience that he has experienced.

I have entered Mr Clayton’s address in the coverage checker and it clearly shows that his location is very good for service from both Skendleby (9.72km) and Fulletby (4.25km) either of which would make a perfect solution for superfast broadband. If Mr Clayton cannot find Skendleby on the coverage plotter, he has probably put the pin so close that indeed there would be no coverage (bear in mind that the service is not omni-directional) and hence it would not show up as you can actually be too close.

The coverage checker is more than just a marketing or commercial estimate of coverage, but is actually driven by some pretty complex physics, to give as real a representation of likely services as possible, indeed, it is the only one of its kind on the market at the moment, all others just rely on vague ‘blobs’ on the map, which are practically useless.

But indeed, he does make a valid point that the coverage checker shows he can get service from a mast that we couldn’t currently connect him to, right now. The mast is currently a prime site that actually carries high capacity traffic around the region. The confusion that has arisen is simply borne out of the fact that our engineering team activated coverage on the plot about 2 weeks in advance of the actual planned installation. So, this mast, along with other new ones in the area, will be live in about 2 weeks and I’m sure that once Mr Clayton is connected, he will be delighted with the superfast service.

Best regards

Neil Tucker
Sales & Marketing Director,

#4
Hello John,

Please accept our apologies for the delayed response, Neil Tucker of AB internet responded promptly with the information above and this was originally posted to the forum by Steve on the 2nd of April, but there then appears to have been an issue with the authorisation process as it has sat unauthorised in the system until I found the unauthorised post by chance this morning.

Kind regards,

Owen Williams,
Lincolnshire Broadband Programme Support
#5
Whilst I understand that this is an old thread I thought it worth mentioning that I have had a similar experience with AB. I applaud the use of different technologies and really want this to be a great success. I do take umbrage at the quote from above, and note the caveat "Likely services":

"The coverage checker is more than just a marketing or commercial estimate of coverage, but is actually driven by some pretty complex physics, to give as real a representation of likely services as possible, indeed, it is the only one of its kind on the market at the moment, all others just rely on vague "blobs" on the map, which are practically useless"

My property is shown as being able to receive a good signal. indeed emails to sales at AB confirmed this only for it not to the the case when engineers arrived a couple of months ago. Having two disabled children we really rely heavily on internet access for them, having moved to a location to look after them more and then having poor internet access has been a genuine problem. To this day the checker still insists that ,I and those properties around me, can receive a signal from AB.

Line of sight technologies will always be at the whim of a tree or a hill of course, however to laud the checker as was done previously seems a little off.

The engineers pointed to another tower that would be perfect, alas no kit on that tower. I enquired about a community led project to fund kit on the tower but received a short email with no interest sadly.
#6
Hi David,

I agree that the current fixed wireless technology doesn't like trees in line of sight, but both AB Internet and Quickline Communications, two companies very active in Lincolnshire are amongst three UK wide companies currently trialling an enhanced version of the technology. we hope to see the trials concluded in late January and we feel confident that it will provide a far more robust service.

Regards
Steve
#7
Hello Steve

Thanks for your post here and in the the satellite thread. Very interested in the trial, would happily participate if possible. Would quite like to know more about it if you have a link.

Many thanks

David
#8
Steve

I would echo Davids comments also.

Thanks
Jon
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