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Toynton All Saints - Spilsby Exchange

#1
Hi,
Using the postcode checker here, checking my postcode says that we will be included in Phase 5 - starting January 2015. Using this website http://fttc-check.alc.im/ tells me that we are on Cabinet 7. It also says that this cabinet will not be included as part of the 66% commercial rollout plan.

Does anyone know whether cabinet 7 of the Spilsby Exchange will be included in the FTTC rollout, either by BT or funded by OnLincolnshire?

Also, does anyone know where cabinet 7 is located? We live on Fenside Road, Toynton All Saints.

I'm weighing up options - if this cabinet will be FTTC enabled in 2015, we are happy to wait. However, we are also in an ABInternet covered area so could potential get wireless Internet at 50mb now - however, this is more expensive than FTTC will be.

Thanks,
Andy.
#2
Good Morning Andy,
Thanks for writing in to us.
Spilsby Cabinet 7 is, as you correctly say, in Phase 5 and will be upgraded accordingly in the timescales you mention. We haven't carried out the detailed survey of the area as yet, but I will ask BT for the cabinet location and let you know. This will probably take a few days, so please be patient with us.
With regard to AB Internet, as you point out, they do cover your area and they do provide excellent speeds where they can get line of sight to premises. It is alittle more expensive that other ISPs, but does nevertheless provide an alternative at this point in time.
I will get back to you once I have the info. from BT.

Regards
Steve
Steve Brookes
Lincolnshire Broadband Programme Manager
Tel. 01522 552450
Mob. 07825 043978
#3
Hi Steve,

Many thanks for the quick response. Great to hear that cabinet 7 is definitely on the list to be upgraded. Look forward to receiving the info on its location.

Thanks,
Andy.
#4
Hi Steve,

I have spotted now where cabinet 7 is! By road, as measured on Google Maps, it is 1.4 miles away from my house. I appreciate that the cables may not actually follow the road.

Is it possible to give a rough estimation on FTTC speeds, assuming that the line length estimation of 1.4miles turned out to be accurate?

Thanks
Andy
#5
Good Afternoon Andrew,

Thanks for getting in touch.

Distance is one of the primary factors in determining end user speed, but other factors such as the line quality, the customer's internal set-up etc can also affect speeds.

However, in a theoretical model (1.4 miles = 2.25Km) my graph show indicative speeds of around 12Mb/s.

Regards
Steve
#6
Hi Steve,

Thanks for your reply above. Currently getting between 3 and 4mb, so not a bad improvement if we get close to the theoretical model.

I see that the new cabinet 7 has appeared; any news on when it might be live? I've looked through the project updates but haven't seen it mentioned.

Thanks,
Andy.
#7
Hi Andrew,

We have placed the cabinet shell on this one and will look to complete before the end of March. As we move into February, we will get a clearer view of an anticipated completion date.

Given the volume of cabinets we are dealing with, we tend to only place updates on completed or delayed cabinets, so in this case, no news is good news.

Please keep in touch and we will be happy to keep you updated.

Regards
Steve
#8
Any news on Spilsby Cabinet 7 please Steve?

Thanks,
Andy.
#9
Hi Andrew,

Still on track to complete before end of June. BT are due to complete a significant number of cabinets over the next couple of weeks and I will try to establish whether Cab. 7 is likely to be in that batch.

Regards
steve
#10
Thanks Steve. I thought it was due to complete end of March?

Andy
#11
Hi Andrew,

The actual Phase finishes in June, but we are still trying to complete by March 31st if possible. We will know more as we move towards the end of next week.

Regards Steve
#12
Hi Steve,

I see that in the project update for week beginning 30th March, Spilsby Cabinet 7 has been completed. Good news!

Do you know when we will be able to place orders? TalkTalk who are my current ISP don't recognise the cabinet as enabled yet, and neither do BT if I use the Infinity checker.

Thanks!
Andy.
#13
Good Morning Andy,

Thanks for writing in. The cabinet is completed and should be fully functional by the end of this week. Please let me know how things are if you still can't order at that point.

Regard
steve
#14
Hi Steve,

I'm afraid I still can't order. The BT checker says "Your serving cabinet is enabled for fibre broadband however, from your postcode or the number you've entered, it seems you can't order it just yet. We are looking at ways to bring you fibre ASAP. Please keep checking back as we update our info regularly."

However, if I enter an address that I know to be nearer the cabinet, that I am 100% sure is served by the same cabinet, it says that the status is "Accepting Orders". Any ideas why this would be the case?

Thanks,
Andy.
#15
Good Morning Andy,

Assuming the distance form your property to the cabinet is as we mentrioned previously, I can't see why you can't get the upgrade.

However, I will ask for the latest information.

Regards
Steve
#16
Thanks Steve, appreciate that. An address which is just three doors down from us comes up on the BT checker as accepting orders so can't see why distance would be the issue...
#17
Hi Steve,

Was just wondering if you had heard anything?

If there is someone I can contact directly at OpenReach then please do let me have their details, as I appreciate you must be busy.

Thanks,
Andy.
#18
Hi Steve and Andy

i too have tried the Openreach Fibre checker and i have got the same message i.e. exploring solutions icon. If i try my next door neighbour, which is further away from the cabinet, they get the accepting order icon.

yours

rikki
#19
Hi Steve,

It's been a couple of weeks since you said you would ask for information - is there any news?

Rikki - don't think this is looking good for us on Fenside Road. I've a feeling we are on the outer limits of line length - the addresses I have tried that do work are only predicted to get 6mb on fibre. I'm pretty sure we would get more than that; I'm only predicted 1-2mb on ADSL but actually get 3.5-4mb. It could be the only option for us is to use AB Internet who claim we can get 50mb on their wireless service - but it is £40 a month and £150 connection fee. I believe there is some more money available to Lincolnshire to fund FTTRN (fibre to the pole basically) but I doubt that will happen for us when there are so few properties down here.

Andy.
#20
Hi Andy,

My apologies, I'm still waiting on more detail and as soon as we get it, I will update this site.

You mention AB Internet in your comments and I do know that they offer lower levels of download speeds at lower prices.

With regard to secondary funding, we are still analysing what we will get for our money and how we will deploy whatever technology is available. we will update as we progress on this one.

Regards
steve
#21
Hi Steve,

Thanks for coming back to me. I've checked the OpenReach checker and my address is now shown as accepting orders. TalkTalk still say not available but I guess they will catch up over the next few days when they get the latest data from BT.

Sadly, the BT DSLChecker website only indicates between 4.4mb - 8mb. Fingers crossed that is just a conservative estimate! We are predicted 2mb on ADSL but get 4mb.

Andy.
#22
Hi,
Please could someone advise on the changes to the East Keal area of phases 5 or 6, specifically the PE23 4 area. I am looking to move into area, what kind of speeds can I expect? I have heard the coverage in the area was quite poor.
Thanks in advance.
Tom
#23
Good morning Tom

Would it be possible for you to send us the full address so that we can look into this for you? In a wide postcode area multiple cabinet may feed properties and we need to establish which feeds the one you are interested in. Please email, in confidence, onlincolnshire@lincolnshire.gov.uk

Kind regards
Naomi
#24
Hi,

Just thought I'd report back with our findings as it has been a while. Before FTTC, we were with TalkTalk on their ADSL2+ LLU product - and were able to achieve a sync speed of around 4mb in summer and 3-3.5mb in the winter.

TalkTalk have been unable to provide us with FTTC, despite it being available at our cabinet and them being able to offer it to properties 3 doors down who are on the same cabinet! I've tried to make them understand that their data is wrong, but they wouldn't budge and kept telling me that we couldn't get it.

So we were forced to move suppliers - we decided to go with Sky as they have an offer on at present - half price unlimited broadband.

It was connected last week and the initial sync was at 19mb! We're still in the DLM period and we are now at a stable 16mb.

The estimate for our line was only 4mb-8mb so we were taking a bit of a gamble - very pleased with the outcome.

Thanks to all at OnLincolnshire for the work you have done.

Andy
#25
Good Morning Andrew,

Thanks very much for the update and your very kind comments. We are very pleased that you finally got a resolution to what must have been a very frustrating issue.

All the Best
Steve
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