Forum

Welcome Guest
Back to forum list

Scrub Hill broadband Query

#1
In Scrub Hill where I live we are apparently on Coningsby exchange cabinet 6.
Does anyone know when or if cabinet 6 will be upgraded to FTTC?
I already assume we can give up on FTTP

Also where is cabinet 6?
#2
Hi Lewis,

Apologies for the delay in responding. Cabinet 6 is in Phase 5 of this project and will be upgraded between January 2015 and June 2015. When we get closer to the start date, we will have a much better idea of completion date.

I will speak with BT re. the location of Coningsby Cab. 6.

Regards
steve
#3
Hi Lewis,

The latest I have from BT is that Coningsby Cabinet 6 will be completed between September and December of this year, so around 3 months earlier than expected.

We will get a clearer view as we move through September.

Regards
Steve
#4
Hi Stephen

Thanks for the info
That is actually the first definite news I have ever heard on the subject of Scrub Hill broadband.

T.T.F.N.
Lewis P
#5
Hi Stephen

Apropos my Query "Also where is cabinet 6?"

I think I know. It is at the corner of Coningsby Road and New York Road at the Packet pub. Work was going on there late last week.

Next query. What kind of speed are we likely to get in Old Fen Lane about a mile and a quarter away?

T.T.F.N.
Lewis P
#6
Hi Lewis,

Assuming your distance to be about right and assuming the cable route follows that line, my graphs show speeds around 13Mb/s to 16Mb/s.
However, this depends upon a good quality line etc.
As soon as the cabinet goes 'live' the indicative speeds will show on the DSL checker on the website.

Regards
Steve
#7
I am told that an Open Reach van was seen at cabinet 6 at 8.30am on Monday and was still there at 3.30pm. Could this mean that the cabinet is being enabled and that Scrub Hill about to arrive in the 21st Century ?
#8
Good Morning Martin,

We are planning to have this cabinet 'Live' by Xmas, but I have a meeting with BT this morning and I will seek a more specific timescale. I will update the forum later.

Regards

Steve
#9
Thank you Steve, any further detail would be appreciated.
#10
Hi Martin,

The latest from BT is that all engineering will be complete on Friday and upgrades will be available via your Internet Service Provider around 2 weeks after that. As soon as it is available, we will update the website. This normally happens on Friday afternoons.

Regards
Steve
#11
Hi Steve
Further to your latest reply to Martin
Where on the website is updated so I can look?
The availability checker still shows us at our existing 0.5 to 1 Mbit today @17:00
no mention of FTTC

T.T.F.N.
Lewis
#12
Good Morning Lewis,

The checker should show availability. I would check a little later this week and see if it's there then. If not, please let me know, but the cabinet is definately engineering complete.

Regards
steve
#13
Hi Steve,

Like Lewis, I too have been checking the BT website, to be honest I’ve been checking twice a day for the past week. I appreciate that I may be appearing impatient, but I am beginning to get a foreboding feeling that things may not be as straight forward as we had hoped. I’ve read on the BT website that if the Open Reach site states that the cabinet is enabled this does not necessarily mean that fibre is available and that it can depend on the distance of your property from the cabinet and the quality of the lines. I know from a past conversation with an Open Reach engineer, that the lines supplying Scrub Hill are in particularly poor order. They are not only old, but are supporting more properties than they were ever intended to.

As I have already said, I may be a little premature, however if my worst fears are realised and the existing lines can not support fibre, then what do we do next. Are we able to lobby BT/Open Reach to replace/upgrade the line. After being so close to finally having a useable broadband connection, it would devastating to be thwarted by one mile of antiquated copper wire.
#14
Hi Martin,

I have just checked a few lines closer into the cabinet and they are showing as FTTC available.
Having looked at the distance from the cabinet to Scrub Hill, whilst you are a little too far away for Superfast speeds, you should still be seeing double figure download speeds. It could well be the quality of copper that is the problem. That said, we will now include Scrub Hill in the secondary phase of this project where we pick up a large amount of the sub-Superfast premises.
It could be worth talking to Openreach in the interim as you shouldn't be struggling with poor quality lines, but we will update the website as soon as we have further news.

Regards
Steve
#15
Hi Steve,

I can't tell you just how disappointed I am, if the lines are not up to it the Open Reach/BT should replace them. If Scrub Hill is too far away from the cabinet, then they should install a new one in the hamlet. There are around 50 properties in the hamlet of Scrub Hill alone, and many more surrounding. They have manged to get fibre to within one mile of the village, surely they can complete the job. I've had to manage with download speed averaging just 1.2mbps, but still paying my ISP the full monthly cost. Could you explain exactly what the 'secondary phase' of project is, when it will happen and what speed we can expect. I've an eight year old daughter who deserves the advantages that broadband brings in terms of education and entertainment. We can't even stream a TV program, something that in this day and age is just unacceptable.

Any help or information that you can give would be appreciated.

Thank you
#16
Hi Steve,

Please could you reply to may post of yesterday as I am keen to establish exactly what Phase Two means in relation to Scrub Hill.

Thank you
#17
Hi Martin,

My apologies for not getting back sooner.

I would agree with your view that if the cables feeding Scrub Hill are of a poor quality, then they should be renewed, but BT would argue that it is a part of their business as usual and outside the scope of this project.
That said, we are looking at alternative technologies under the secondary phase (Phase 2) project. Here we will look to uplift the speeds of those that didn't obtain Superfast in the main project. We have been granted Government funding for this work and we are in the process of issuing a Tender for the execution of the work.
Should this go to plan, we would look to provide a smaller version of the current electronics much closer to Scrub Hill, thus reducing the length of copper and providing much faster speeds.
We are pushing as hard as possible to run this secondary phase concurrently with the remainder of the main project, but this may not be possible given Supplier resources at present.
We will update the website as we move forward, but please be assured that we haven't forgotten Scrub Hill.

Regards
Steve
#18
Hi Steve,

Thank you for such a full and complete response. I guess that we at Scrub Hill will just have to bide our time a little longer. I have emailed Openreach myself to ask what if anything they intend to do regarding the poor quality lines. I'm not holding my breath but you never know,they be able to do something prior to Phase 2.

Thank you again.

Regards

Martin
#19
Hi Steve

After reading Martin’s posts I would be envious of his 1.2 Mb/s except that I gave up on BT and now use 3mobile to get 2 to 4 Mb/s down and 0.75 to 1.8 Mb/s up. A bit variable I know but anyway better than BT which was 480 Kb/s; and I live less than 200yds further up the lane, aren’t BT wonderful?

3 mobile is still not fast enough for media services though but I, like Martin, do not have confidence that we will get a decent quality of service.

I have had a previous reply from you re bit rates and thumbnail sums say that 13Mbit (if we get it) will provide 1 HD media channel co-incident with some browsing with - say - YouTube downloads (or Microsoft updates) will be possible.

I do not understand the provenance of the data presented by “BT broadband availability checker”. Does it mean (for us) no high speed broadband today or no high speed broadband forever, given no change in BT’s point of view of course. Or is the work still ongoing, for us, here? Is the information given from measurements or from some standard text/tables, have BT checked the line-speed here? Nothing at all contrasts greatly with your estimate of 13Mb/s to 16Mb/s given on 08/9/201

My immediate interest is as follows. In order to get a higher bit rate I will have to go back to landline. As things stand I am unable to approach any of the internet service providers because I have no high speed service. Nor do I know if I will ever get one!

Reading between the lines, as they say. In your reply to Martin 24/11/2014 it appears that you are discounting the possibility of high speed broadband in Scrub Hill; raising the question of what precisely “secondary phase (Phase 2) project” does mean to us? What will we get, how long will it take?

As with Martin, frustration is rushing in!

Regards
Lewis Partington
#20
Good Morning Lewis,

Thanks for writing in to us.

Looking at the distance you are from the cabinet, you should, in theory, get roughly the speeds I indicated previously.

Having said that, it does look as though the quality of copper feeding Scrub Hill isn't great and this has impacted on potential speeds. We are now aware of this and will include Scrub Hill in the secondary phase of the project. The secondary phase is additional Government funding to push us from 90% county-wide coverage of Superfast broadband to 95% Superfast coverage.

We are currently going through a Tender exercise which should see us sign a contract in March 2015 when hopefully, we can start planning the secondary work. In order to deliver faster speeds to places such as Scrub Hill, we will look to build on existing infrastructure/technologies and supplement this with alternative, emerging technologies.

In terms of timescales, realistically, I am being told early 2016 before we start, but we are looking at utilising some existing funding to address some of the areas that fell short of expectations.

We are meeting with BT at the end of next week to see what we can gain in terms of timescales and will know more then.

Regards
Steve
#21
Hi Steve,

I thought I should let you know the results of my communication with Openreach which addressed the issue surrounding the poor lines and subsequent sub-standard service. Yesterday I received an email which contained several generic paragraphs, which I suspect is the standard ‘shut up and go away’ response that they send to all disgruntled customers. The email did not particularly address my concerns but did make two points (copied below) of which Openreach appear particularly proud of.

i) We are building new network to many more people all the time, it has only been a few years since we started delivering our new fibre services and we can already reach 21 million households. We believe this is the fastest roll- out of this type anywhere in the world.

ii) Another possible option is to think about getting together with neighbours or a local community group and raising the money to help build the network yourself. We do have options for privately funded fibre cabinets in some places. We cannot always guarantee this will be feasible in all cases, but we would be willing to look at it if this is an option that you would like to pursue.

This second point was illustrated by a case study of a small village who residents raised £56,000 to have a new cabinet fitted in order to deliver superfast broadband !!!!!

I am in no way surprised by this response and feel that there is little point in pursuing matters further with them. I do however feel that, I like the rest of Scrub Hill, I am paying the same line rental as others, the same monthly broadband subscription and in return receiving a great deal less. Do you not feel that BT and other ISP’s should charge a monthly amount commensurate with the speed of the connection which they provide?

In closing I would like to that you personally for your input and involvement, you have always answered promptly and honestly. May I ask one more thing of you? If you are in a position where to regularly meet with and discuss matters with BT/Openreach, would you be prepared to personally champion Scrub Hill as a community which needs urgent help? Perhaps you could push us to the forefront of any new Phase 2 works or technologies. Would Openreach be prepared to carry out a survey of the old copper lines, which may warrant some upgrade works outside of the ‘Fibre Project’? It may well be that they simply do not realise their condition and the need for works to be carried out.

Finally I would like to again re-iterate that I personally am not asking to superfast fibre, I would be happy with a speed of 5 mbps or so, in order that we can stream TV content etc. The human race can put a man on the moon, surely they can deliver me a modest broadband speed having delivered a Fibre enabled cabinet to within 1.25 miles of my property.

Thank you again for your help.

With kind regards
Martin
#22
Good Morning Martin,

Thanks for the update and it is sad to hear that BT appear not to be showing much interest in Scrub Hill.
I can't comment on the rates ISPs charge in relation to what speeds you obtain, but I do have a strong view. I have recently seen my own speed reduced by circa 50% with someone at the ISP trying to give me the usual stories and excuses.Unfortunately, my background is telecoms so the comments made to me were intersting to say the least.
Please be assured that we haven't forgotten Scrub Hill and it appears on the priority list for additional work. As soon as we get some positive news, we will update the website. we are confident of delivering a better solution to you, unfortunately, it will now be a little later than we had hoped.

Regards
steve
#23
I am only getting 0.7MB at Scrub Hill. Has Cab 6 been enabled.
#24
Hi Joseph,

Cabinet 6 was enabled back in November, however Scrub Hill has not benefited. I am told that we are too far away from the cabinet and that the copper lines which service our hamlet are not fit for purpose. They are too old and are in need of replacement/upgrading. Unfortunately BT/Open Reach do not consider this to be a priority.
#25
Hi Steve,

Are you in a position to update me any further in respect of progress of 'Phase 2'. Another 6 months has slipped by and we are still having to endure speeds that which would be unacceptable even in a developing nation.
#26
Good Afternoon Martin,

we have had the initial remodelling for Phase 2 and at this point, we are going to cover a number of the postcodes in your area. The final deployment plan hasn't been agreed as yet, but we are fully aware of the issues within the area.
When the plan is finalised, we will publish on this site.

Regards
steve
#27
Hi Steve,

Did I read somewhere that the deployment plan for Phase 2 was due to be agreed by the end of July ? Is there any news as to whether Scrub Hill will benefit ?

Thank You
#28
Hi Martin

Steve is out of the office at the moment so I hope you don't mind me answering you. Phase 2 hasn't yet been approved and it may need to be re-modelled with some additional funds that may be introduced to the phase.When the plans are available and have been finalised we aim to share them with the public as soon as we can.

Kind regards

Naomi
#29
Hi Steve

I read your recent transactions with Martin Dawson but I am afraid I do not find them very edifying.
For a start what is meant by “Phase 2”? This appears to be a name given to an earlier work set that was scheduled before the “Phase 5” in which Coningsby cabinet was upgraded. Using the Onlincolnshire forum website search has not given me any further information; you used the phrase “the secondary phase (Phase 2) project” in message #17 in this thread. Can you please inform me what is meant or publish a URL where I can find out for myself.

Also our lane in Scrub Hill (which is most of Scrub Hill) has recently had its electricity supply upgraded and I am informed that BT must now move their connections from the old poles to the new ones. This will surely mean that their cables will have to be renewed and gives another perspective on message #17

By the way, does the forum website search work?

Lewis Partington
#30
Good Morning Lewis, My apologies for the confusion that reference to Phase 2 is causing. Phase 2 refers to a secondary project that will add to the broadband coverage provided under the current project. I would tend to agree that the title 'Phase 2' is a little confusing. Originally, this secondary phase was called F10 by Government, then it changed to SEP before finally becoming Phase 2. This project has an additional £4.2M funding which we will use to try to pick up some of the areas that didn't benefit from the current project. we were looking to publish some details by now, but another injection of an additional £4.6M recently, whilst very welcome, has forced us to totally remodel the county again. Whilst this is all good news, we aren't currently in a position to publish details. With regard to BT moving their cables to the new poles, without looking at the site I can't comment, but if they can utilise the existing cables, then they will and will only renew where that option isn't feasible. Going forward, we will publish details as soon as we have finalised Phase 2. Regards steve
#31
Hello Steve

Since I last wrote I have waited patiently for more information about when Scrub Hill, specifically Old Fen Lane, will get a reasonable broadband speed. In our lane we do not even get near the speed the “BT broadband availability checker” says we do but from the checker figures I strongly suspect that BT regards us as having basic broadband and that this explains why we seemingly get no interest from them to improve our service.

I took on board the comments you made with respect to changes in funding “phase 2” but I confess that I cannot see why it is taking so long. What is the reason for the profound silence on the matter? Since “phase 2” is surely part of the project, doesn’t it deserve an entry in the regularly published project updates?

As you can see there are two objects to this posting. One - will scrub Hill get realistic broadband at all and two - if so, when?

Finally cable renewing: BT could indeed reuse the existing cables but, I think, only if they were made of some kind of elastic, and no they have not done anything yet!

Lewis Partington
#32
Good Morning Lewis,

We are in receipt of BT's proposed model for Phase 2 and would have normally update our website by now.
However, we have looked at their offering for Phase 2 and raised several queries regarding State Aid eligibility of some proposed areas. This issue, along with a few other minor points has led us to pass it back to BT to remodel. to further complicate things, we have had extra funding added to the programme which requires additional remodelling and it is for these reasons that we haven't published anything as yet.
As soon as we finalise plans, we will publish, but we do not intend to announce anything that may change in the very near future, hence the delay.
Phase 2, whilst a part of the bigger broadband programme, is a totally separate project in terms of the deployment plan, financial model etc.

Regards
Steve
#33
Good afternoon Stephen,

Are you in a position to confirm if matters have progressed for Scrub Hill since your post of 02/11/2015? Are you able to provide a timescale for the project going forward. This thread alone has been going on for 18 months or so, in that time I'm sure that the project has moved forward hugely, just not necessarily for the benefit of Scrub Hill.

Thank you

Regards

Martin
#34
Good Afternoon Martin,

We are still working with BT on finalising the Phase 2 deployment plan which they are currently re-modelling. We expect to get the revised plan back in early February which stills allows us to start on time. Whether or not Scrub Hill will form a part of that plan remains to be seen.

As soon as we have the plan, we will publish an overview.

Regards
Steve
#35
Good afternoon Stephen,

Thank you for the update. You have mentioned that the re-modelling plan is due back in early February " which still allows us to start on time ". Could you confirm what the start date is for the deployment of Phase 2, together and by what date the deployment will be complete.

We desperate in Scrub Hill for any information which may offer some hope.

Incidentally my email connection last night fluctuated between 0.2MB and ZERO! Perhaps if I moved to the middle of the Gobi Desert, my chances of a decent connection may improve.

I look forward to receiving the information regarding proposed deployment dates.

Regards

Martin
#36
Good afternoon Steve,

Please could you reply to my last communication dated 8th January.

Thank you

Martin
#37
Good Afternoon Martin,

Please accept my apologies for the delay in responding.

The official start date for Phase 2 is 1st April 2016 with a completion date of 31st December 2017.

However, we will start Phase in February and complete sooner than 31st December 2017. we are still awaiting the revised Phase 2 model from BT, having already sent it back to them to revise. As soon as we get this, we can see where we are with Scrub Hill.

Regards
Steve
#38
Hi Steve,

Can you provide me with an update on the progress of Phase 2 please. Also is there any kind of timescale as to when we will hear of the fate of Scrub Hill. Almost 2 months have passed since your last update. My daughter has turned another year older, next year she starts secondary school and will do so without an internet connect which is fit for purpose. (0.7 mbps this morning)

Thank you
#39
Good Morning Martin,

We had a meeting with BT last week and agreed a way forward with regard to a revised Phase 2 deployment plan. We hope to get that shortly and be in a position to publish the news towards the end of this month.

Regards
Steve
#40
I have written to this thread many times asking what is going on and if and when we will get a fast landline broadband service in Scrub Hill.
For the first time I can give information and not ask for it. It has come about like this.

A short while ago I received a leaflet from The Department for Culture, Media & Sport, you may have had one also.
It invited me to check for eligibility for a satellite installation subsidy code. I checked the site, followed their links and eventually arrived at:-
http://www.onlincolnshire.org/satellite-provision-for-basic-broadband.
Home territory so to speak. Have a look at that page.

I thought I saw something interesting. If an application is made, and succeeds then it means that no Superfast Broadband will be available at the address for at least twelve months. If it is refused, it seems that a reason will be given.

Check this out on the web page, find: - “Will I be eligible to benefit from the Scheme?” points (a), (b) and (c). Especially point (c).

So I applied. I was refused. Oh good, does this mean I will get Superfast Broadband within 12 months?
Sadly no. The refusal was accompanied by the promised reason; this was that wireless broadband was available from two suppliers and not that Superfast Broadband would be supplied within 12 months.

So there we have it; my property in Scrub Hill is not getting Superfast Broadband within 12 months or perhaps ever.

No need to worry about phase 2 whatever it is, we aren’t getting Superfast Broadband (within 12 months!) and that’s in writing.

L.P.

Postscript: The 2 wireless broadband providers identified in my refusal cannot provide a service to me and I understand I am not the only resident who has had a survey. I had already checked this.

L.P.
#41
Dear Lewis

Thank you for your message.

Being offered the satellite solution doesn't mean that you are not eligible for further intervention, it means that within the next 12 months there will not be a solution. The programme will go on longer than this.

In relation to the fixed wireless suggestion, I am sorry that you cannot access a service, but in our correspondence it wasn't promised that they could definitely cover your property, only that you '..seem to be in the coverage area.." If a lack of coverage is clarified by an applicant we can then provide a satellite subsidy code. As I'm sure you will understand, we are not able to duplicate spend or provision.

We are still waiting for one item to be returned to us before we can release phase 2, but we are starting to build up a picture of it. There are also other phases yet to be defined in the programme and there will be some under spend that can be used to help people who are still in need after phase 2 and the 'Gainshare' spend, which will be applied in a way to help the maximum possible amount of people. Unfortunately all of this planning takes time, but we will try to keep everyone informed as much as possible on the website

Kind regards
Naomi
#42
Good afternoon Steve,

I am writing to you again, almost two years from our first correspondence regarding our lack of meaningful broadband coverage. Scrub Hill is a hamlet of between 50 and 60 properties, given rural location this represents a relatively densely populated area. It is with no small measure of disbelief and despair that having checked our postcode for 'contract 2' we appear to have again been excluded! Given our correspondence over the last two years I had hoped that the plight of Scrub Hill would have been accepted and acknowledged by those who are responsible for allocating the funds to provide a broadband service. Again I restated one of my original points, I DO NOT require 'Superfast Broadband' fibre would be great but a usable standard level of service is all that I hope for. My current speed of 0.7mbps is frankly shameful in this day and age. Please could you explain why exactly it is that Scrub Hill, despite our many representations has been omitted again! What was the criteria for being included in 'contract 2'? Who is deciding that the many residents of LN4 4XD do not count when others do? Please could you also confirm where Scrub Hillnow lies in this whole sorry process.

I appreciate that these decisions are not made by you, and I hope that you can forgive me for venting my frustration which is not aided at you personally.
#43
Good afternoon Steve,

Are you in a position to offer any comment as yet regarding mine post of 11th May?

I really would appreciate some reassurance that our situation isn't simply been dismissed.

Thank you

Martin

#44
Good Morning Martin,

Scrub Hill hasn't been dismissed from our plans, but we are experiencing delays in clarifying some data with BT.

As soon as we have done this, we can move on and hopefully, we will have more news very shortly.

Regards
Steve
#45
Hi Steve,

Thank you for your response. My fingers will remain crossed.

Thanks again

Martin
#46
Good afternoon Steve,

I apologise for my impatience regarding the broadband situation in our area. However whilst helping my daughter with a school project last evening, we had to abandon our attempts due to the 0.18mbps download speed that we were experiencing. She starts her secondary education in September of next year. Is there any hope that we will have any kind of a broadband connection to speak of by then?

Could you please confirm if anything has changed since your last communication of 18th May.

Thank you

Martin
#47
Good Morning Martin,

I'm sorry, but we are experiencing significant delays in being able to sanitise what BT has offered. We have asked a number of questions, but they are taking an age to respond coherently. We will keep pressing them and as soon as we get any further forward, we will update the website.

Regards
steve
#48
Evening All,

Stumbled across this forum after recently moving to Scrub Hill, in fact next door to Martin, and trying to find out why we have such a poor broadband service. The place is lovely, the people are friendly but it's like going back in time, we've only moved about 2 miles and gone from double figure download speeds to anywhere from 0.2-1mb, which quite frankly in 2016 when virtually everything from banking to shopping to tv is online is pitiful.

I run my own business and some nights I'm unable to send emails, I can't even get my printer to connect wireless to my laptop to print tenders/quotes.

As Martin mentioned regarding children needing the Internet for school work etc, my son is going to grammar school in September and I can't help but feel that he's going to struggle with homework as a large portion is going to be internet based.

Is there any news on when we might see speeds increase from 1990's speeds??

Regards Lee
#49
Just had some excellent news! I've been accepted for a grant for a satellite broadband connection!!

Before you all get excited and start applying, the amount of data I would need to buy each month for an average family of four to use would cost me.... Wait for it....... £65 per month!!!!

No that's not a typo I didn't mean £6.50 per month although I wish I did! So on top of the £30 I already pay BT every month for the privilege of getting 0.2 download speeds I would be paying nearly £100 per month for Internet access! Something that according to OnLincolnshire and BT 95% of the population are already benefiting from!

Sure is great living in the 5% that aren't benefiting! Meanwhile BT are earning massive profits from its customers but are unable to replace a mile of cable!

Is there any wonder the uk is so far behind in terms of infrastructure when we can't even supply 50 houses with a respectable internet speed.

The ducting is in place already, the rest of the cable is overhead. There's no need to even dig a new trench. The cabinet is 1 mile away, is it really such a big ask for openreach to replace the cable???

Is there any chance that someone could maybe ask openreach?

I will keep checking for a reply to this comment as the last one from 3 weeks ago never received one....

In case you were all wondering, no I won't be paying £100 per month for Internet access as tempting as it might be. Although I am considering opening my house as some kind of museum to show the younger generation what life was like in the days before the Internet.

Yours in waiting

Lee
#50
Good Morning Lee,

Please accept my apologies for the lack of a response to your previous comment.

We are still waiting for BT to model some additional areas for upgrade to Superfast broadband and are expecting the output from them in early October. At that point, we will scrutinise what they are offering and either accept it or reject, depending upon what they offer.
Should we reject, or should they still not include your area, we will take a look at alternative solutions that don't include satellite. Should we accept, then we will publish on the website.
With regard to the replacement of existing infrastructure, again, my apologies as that scenario sits outside the scope of this programme.

Regards
Steve

#51
Evening Steve,

Many thanks for your response, please note my sarcasm wasn't directed at you personally but rather at this whole sorry situation and BT.

I note that this thread alone has been going on for pretty much 2 years but we don't seem to be any closer to reaching a solution.

Have BT got anybody regulating them? Or are they a law unto themselves? Surely they must be accountable to someone? Every time a question is asked about Scrub Hill the answer always seems to be that you are waiting for BT to finalise plans. There must be someone who has authority over them who can say enough is enough, pull your fingers out and get things moving forward.

Have they reached there target of 95% coverage yet?

You talked about different options other than satellite if we still aren't included, what are these and are they available now?

Replacing existing infrastructure sits outside the scope of this programme, does that mean we aren't part of this programme? As surely that must be the only way we can all benefit from super fast broadband. Or is there another way?

Many thanks

Lee
#52
Good Morning Lee

I can fully understand your frustration.

BT are very slow in dealing with anything these days and my personal opinion is that they haven't sufficient skilled resources to deal with a UK project of this size. Add to that their general arrogance in their dealings with the likes of county councils and you arrive at where we are today.

Having said that, following a meeting earlier this week, we have assurances that we will see a coherent output from them in early October regarding additional work they will propose to complete.

Should that still not include Scrub Hill, then we still have some additional funding that we can utilise. In terms of alternatives, we can use fixed wireless. This technology has moved on significantly over the past year or so and delivers a very viable alternative.

With regards to my comment about BT's infrastructure sitting outside the scope of this project; what I was trying to say was that BT's existing copper network is their responsibility. Unfortunately, if the quality of the copper, or in some cases, aluminium link isn't up to standard, we have no influence to push them to replace/repair. Again, just my opinion, but I suspect that BT will not bust a gut to replace costly cables in rural areas unless they absolutely have to and for sure, the other ISPs aren't going to either.

I really do hope we have some good news for you in October.

Regards
Steve
#53
Hi Steve

Many thanks for your reply.

I will wait with fingers crossed in the hope of good news in October.

Thanks for your time.

Regards
Lee
#54
Good Evening Steve,

I was just wondering if there was any news from BT regarding upgrading the line in Scrub Hill?

Is there anything that we as residents could do to push things on a bit as I have a feeling that we are still going to be sitting in this position come the new year?

Kind Regards
Lee
#55


Good Morning Lee,

BT Has assured me that they will present us with their latest proposals later today. Should that happen, then we will take a few days to fully analyse, but should have a clear picture by Friday.

Regards
Steve














































































#56
Hi Steve,

I’ve just read your latest comment. I share Lee’s frustration on this subject as you are well aware. I really hope that this is not another ‘false dawn’ and genuinely hope that you will be able to provide us both with the news that we so desperately want to hear. Hopefully today is the last time that I type my postcode in to the ‘my area’ box only to be disappointed.


Regards

Martin
#57
Good afternoon Steve,

Please forgive my impatience, but was hoping that you could provide us all at Scrub Hill with some good news today. If you have any new information that you can share with us, then I would be very grateful.

With kind regards

Martin
#58
Good Morning Martin,

Please accept my sincere apologies. BT had promised that we would be in possession of their latest proposals by 12th October.

Sadly, this disn't happen and nowe they are quoting sometime next week. We will continue to press them, but I have to admit, they are painfully slow in their responses.

Regards
Steve
#59
Morning Steve,

Just wondering if there was any news from BT yet?

Regards
Lee
#60
Good Morning Lee,

Surprise, surprise, BT still hasn't presented the proposals. Next week now we are being told.

We have raised this with BDUK who are also chasing them.

Regards
Steve
#61
Hi Steve

Curious as to whether BT have come forward with any proposals yet as we are nearly a month past the original date when we were supposed to find out.

How can they be allowed to get away with messing about like this?

I've had another frustrating evening trying to print drawings off for work but I've had to give in due to the speed of the internet.

I really hope BT have got their act together soon, is there anybody we could complain to?

Regards
Lee
#62
Good Morning Lee,

Unfortunately, BT still hasn't provided the proposals to us, despite promising them around 1 month ago. They are telling me the middle of this week should see them arrive and I sincerely hope this is the case as this is getting very silly now.

Regards
Steve
#63
Good afternoon Steve,

Do you have any further update for us today.

Regards
Martin
#64
Good Morning Martin,

BT has now provided us with a set of proposals and we are currently analysing them. Given the amount of data and complexity, we will need a week or two to understand what's on offer.

Regards
Steve
#65
Good afternoon Steve,

Thank you for responding. I look forward to hearing more from you once you have had an opportunity to consider matters fully.

Regards
Martin
#66
Hi Steve

Just wondering if there were any updates for the forgotten people of Scrub Hill?

Kind Regards
Lee
#67
Good Morning Lee

I am seeking approval for the proposals from BT next Tuesday. Assuming that goes to plan, we can discuss specific areas in more detail. I don't want to release antything as yet because it needs to be approved first. Regards Steve
=============================
#68
Hi Steve

Is there any news from BT yet?

Every time we near a date there always seems to be something else we have to wait for. This past week has been absolutely horrendous for a decent internet connection, most nights we've had to give in trying to do anything and as I've explained before almost everything is online nowadays.

I've been working just up the road in New York and the owner of the business I'm working for has exactly the same problems as we do in Scrub Hill, so upgrading the line or whatever it is BT can do would not only benefit Scrub Hill but at least 1 other hamlet too. I'm beginning to get seriously cheesed off with paying BT for my internet every month when I can barely use it, yet people 1 mile away are enjoying super fast speeds for the same price.

I really do hope you have some good news for us soon but I can't say I'm holding my breath as we seem to be no further on than when this thread was started almost 2 1/2 years ago.

Regards
Lee
#69
Good Morning Lee,

We are in receipt of proposals from BT which are going through the final stages of approval.As soon as we get final approval, we will be happy to share what the coming plans are.

we should be in a position to do that middle of next week.

Regards
Steve
#70
My village is nowhere near Scrub Hill or NY, but we're in the same position.

We appreciate Steve's need to get the agreed/approved BT proposals re-written in a form that is suitable for publication and he must be working hard to do this in a way which doesn't generate many questions by phone or email which will slow down his work more than necessary.

So, when you've got the information that we are all waiting for so patiently (or not in some cases), how are you going to publish it? Presumably not the social media pages to which you contribute; maybe a link at the top of the Home page, replacing the "Status Update - Delay to . . . . . . . ". Or perhaps a one-off email?

And when you do, how will it be best for us to ask questions - perhaps you could set up a new section in these forums - call it 'Phase 3' or whatever you prefer, just somewhere we can all find easily. This section of the forum is the only active one this month.

The first question will probably be 'my cabinet isn't being upgraded (or, even, I'm not getting a cabinet) and I can't afford the satellite option - will David Camerson's 10mb USO promise ever happen, and when?"
#71
Good Afternoon Andy,

Thanks for getting in touch.

We will use this site for updates and probably use a post checker as we have done previously.

with regard to enquiries, there is contact us form on this site and we will endeavour to respond within 24 hrs where possible (excludes weekends).

Hopefully those mechanisms will provide sufficient information to those that are interested.

With regard to Mr Cameron's USO commitment; the timeline is by 2020 and whilst we have no information regarding this as yet, I suspect it will involve a mixture of technologies.

Regards
Steve
#72
Good afternoon Steve,

Can you confirm if you are now in a position to provide us with any news? The postcode checker is giving the same negative response as usual.

Thank you

Martin
#73
Good Morning Martin,

Whilst we still haven't formally signed off the proposals, I can tell you that the area is due to be upgraded in stages 2 and 3 of the new deployment.

In terms of timescales, completion between 1st January 2018 and 31st March 2019. Whilst this is the default plan, we wil of course try to complete sooner where possible.

Regards
Steve
#74
Good morning Steve,

Thank you for the update. I guess that this is the most positive news we've had since we began our conversations way back in 2014. Although the situation won't be addressed for some considerable time yet, perhaps we should consider this to represent a small glint of light at the end of what has often felt like a never ending tunnel.

Thank you again.

Regards
Martin
#75
Hi

I am moving to Scrub Hill and would like to pick up on this thread as I want to know if / when we will be getting the upgrade ... from what I can make out Scrub Hill has not been included in phase 2 ??? ..

Thanks
Helen
#76
Good Morning Helen,

Can you please send the full address and postcode that you are considering (in confidence) to my E Mail below and I will take a look.

stephen.brookes@lincolnshire.gov.uk

Regards
Steve
Welcome Guest