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Greylees, Sleaford

#1
Hi Stephen/Team,

We in Greylees have been waiting for the fibre rollout as much as anyone could really. When I checked the postcode checker earlier this year, it came out to be June 2014 as the planned date and was really excited to know that. Anyhow, that date got postponed and the latest one via the checker is Sep 2014 now; this is almost coming to an end too.

At Greylees we are hooked up to a very old exchange and it's very old infrastructure in South Rauceby; an infrastructure which is just not capable to deliver the current demands of the broadband services required by the residents, and most of us are experiencing a bandwidth of less than 1mb on most occasions.

Could you please provide some latest/fresh updates with regards to the fibre implementation at Greylees and let us know where we are with it? And what sort of realistic dates we are looking at now please?
#2
10:51am 22/09/2014 (resubmitted due to computer error)

Hi Dominic, We currently have 3 cabinets off South Rauceby that sit within this project. None of them are 'Live' at the moment and as a result, existing customers are using the existing DSLAMS. As soon as the cabinets go 'Live' they will be using DSLAMs located in the new cabinets that are 'Glassed' through to the 'Parent' Exchange, thus reducing the strain at South Rauceby. We hope to get the first of these cabinets on soon and end users should then start seeing an improvement. Regards Steve
#3
11:07am 22/09/2014 (resubmitted due to computer error)

Thanks for the updates Stephen, In relation to your latest update here re: DSLAMs and at some point a potential of connections being Glassed through the Parent exchange to reduce the strain on S. Rauceby exchange, can I just confirm with you that the parent exchange in question is going to be Sleaford? and that these connections via the parent exchange are in fact going to be the FTCC connections and not going to be the same as the resident's current broadband/ADSL connections? Looking forward to further updates from your side during the course of this week as advised. Regards Sumit
#4
11:07am 22/09/2014 (resubmitted due to computer error)

Thanks for the updates Stephen, In relation to your latest update here re: DSLAMs and at some point a potential of connections being Glassed through the Parent exchange to reduce the strain on S. Rauceby exchange, can I just confirm with you that the parent exchange in question is going to be Sleaford? and that these connections via the parent exchange are in fact going to be the FTCC connections and not going to be the same as the resident's current broadband/ADSL connections? Looking forward to further updates from your side during the course of this week as advised. Regards Sumit
#5
11:13am 22/09/2014 (resubmitted due to computer error)

Hi Stephen I am aware of the topology and the nature of the passive optical network to the handover node in Sleaford. However this does not in anyway help resolve the existing overloaded 20CN backhaul situation at the exchange, unless a high number of users churn onto the FTTC platform (which is now delayed). In the meantime at peak periods we simply have unusable Internet. I notice BTw today has lifted one of my ADSL lines onto a new DSLAM port which uses a different VP to try and manage the existing congestion.
Dominic
#6
11:35am 22/09/2014 (resubmitted due to computer error)

Hi Dominic, Thanks for getting back to me. I understand your frustrations, but from my perspective, the scope of this project is to provide an enhanced broadband capability to as many end users as we can, primarily via FTTC technology. Assuming we hit the target of 20% take up, this should alleviate some of the congestion. However, BT's decision re. what to do with customers who do not switch to FTTC sits outside of our sphere of influence. They would deem it their commerial rollout. Regards Steve
#7
11:38am 22/09/2014 (resubmitted due to computer error)


Hi Sumit, Hopefully, I have answered your question in my response to Dominic. Regards Steve
#8
11:48am 22/09/2014 (resubmitted due to computer error)

While the cable routing issue is being worked, can the new cabinet(s) be installed in parallel so as we are ready to proceed with the installation that bit quicker once the fibre route has been resolved? Terry

Terry
#9
11:48am 22/09/2014 (resubmitted due to computer error)

While the cable routing issue is being worked, can the new cabinet(s) be installed in parallel so as we are ready to proceed with the installation that bit quicker once the fibre route has been resolved? Terry

Terry
#10
12:34pm 22/09/2014 (resubmitted due to computer error)

Thanks for the update Steve, The question now is about all the forthcoming updates and in fact the actual work :)) Hopefully this wouldn't get delayed much and FTTC will be rolled out soon at Greylees now; and of course it would benefit everyone in some sense whether they decide to take up the FTTC or not. It'd be nice to be able to see these updates in the regular week ending project updates section etc. or in some other way. Regards Sumit
#11
12:45pm 22/09/2014 (resubmitted due to computer error)

Hi Sumit, I will post the latest on the South Rauceby cabinets following my meeting with BT on Thursday. I will look to get it onto Friday's update page. Regards steve
#12
12:45pm 22/09/2014 (resubmitted due to computer error)

Hi Sumit, I will post the latest on the South Rauceby cabinets following my meeting with BT on Thursday. I will look to get it onto Friday's update page. Regards steve
#13
Thanks Steve,

Looking forward to the updates in your weekly Friday's update page. Hoping for some better news this time around :)

Thanks

Sumit
#14
Also looking forward to receiving hopefully some positive news today. It would be grate if my previous questions was answered too is connection with completely work in parallel for the Greylees project to aid a quicker completion.

Also, concerned over capacity planning for Rauceby exchange, while I realise the plan is for some 20% to migrate to fibre, the number of residents is continuing to increase on this new development. I would expect at least a further 40 broadband connections being ordered via DSL to Rauceby in the coming year... With the exchange already effectively over-subscribed what is being done to solve this?

Terry
#15
Hi Steven,

Thanks for including the update about the S Rauceby cabinet 2 in your weekly project updates, however, the update couldn't be more disappointing considering the information previously provided on the issue.

"South Rauceby 2 – Cabinet cannot be stood as the road has not yet been adopted. BT are meeting with David Wilson Homes on the 6th October to discuss this issue."

Based on this update, can anyone actually put a time on this issue and the total work which still is pending?

All the residents have been waiting for this since June this year with high hopes of having a reliable internet facility and all we get at this time of the year is that the road adoption has not taken place.

Don't know who is messing up the things here, whether it's David Wilson Homes or if it is the NKDC, but one would imagine that these sort of things could be planned in a better way and in a timely manner at least.

Although, we are where we are now and it'd be helpful if someone could get things moving and do something about this now at least.

Could you provide any info on the above question at this moment please? Re: time scales from now.

Thanks

Sumit
#16
Good Morning Sumit

I can understand the frustration you all feel with this one.

As I understand things, David Wilson Homes are wanting the road to be adopted before they will agree a final position. Sadly, developers are still slow to grasp the benefits of fibre connectivity and it tends not to be a priority to them, despite various websites such as Rightmove extolling the virtues etc.

I know BT are pressing hard to complete this one and if we can reach agreement on 6th October, the planners will ensure no further delays. Realistically, until we get 6th October out of the way, it is difficult to be specific on times, but we will update as oon as the meeting is concluded.

Regards
Steve
#17
Thanks Steven,

Appreciate your update.

I understand developers not getting their head around this and especially the developers at Greylees, who seem to have done this sort of a thing with almost everything on the estate. This is what makes me think that surely the council should be taking some actions or playing a role in some things instead of just leaving it to the developers who are a mere profit making body and have go nothing to do with the residents and the community.

I hope there can be some positive output after the meeting on the 6th Oct but looking at how it has gone so far (since early this year), I am not able to hold my breath for this assumed positive outcome really.

It seems like that the next phase of the cabinets implementations is well on course now and a high possibility could be that the next phase cabinet might be getting installed with this phase's at the same time or even earlier than the supposed to be the first one.

I'm really sorry but my intentions are not to have a go at anyone, but the point I'm trying to get across is that there seems to be very less planning and understanding of the time scales around this whole situation.

Your previous update mentioned the work has been delayed because of some duct blockages but now it seems that its DWH who are holding the permission off, or who knows it is the both issues.

I'm really sorry but it is getting very frustrating now and as I said earlier that looking at the time scales and looking at the other implementations in even smaller villages and considering the next phase's timelines etc., it seems we're getting nowhere with this cabinet at this moment, and who knows it could be months from now when something actually happens with it.

All I can say is that It really is very disappointing !

Regards

Sumit
#18
Hi Steve,

Would be nice if my messages were also answered, in connection to the update above, I don't see any details relating to the cabling challenges that are / were being experienced. Are these resolved? Can you also let us know who at DWH BT are working with, maybe we could also put some pressure on DWH to allow this continue.

Thanks
Terry
#19
Hi Stephen

Thank you for the update so far. Is Cabinet 1 (phase 4) likely to be delayed by the Wayleave issue and block duct issues experienced by Cabinet 2?

I have previous email from OnLincolnshire predicting this cabinet is estimated to go live the start of Phase 4, this now seems highly unlikely considering there is no perceivable installation presence of the fibre spine in the area.

Are you able to confirm if the duct blockage issue is now resolved and if this will influence cabinet 1?

It is somewhat disheartening to see very little activity in the area with regards to the installation of cabinets and work on the fibre spine for the South Rauceby area, considering our present tenuous broadband situation.

A look survey on Roadworks.org shows local Phase 5 targets, are now more advanced than the South Rauceby Phase 3 and 4. All such process is commendable, however it is of concern considering the lack of progress on Cabinet 1 and 2. Cabinet 1 is located outside of the DWH development.

Notable advances in the area:
Ancaster has its FTTC cabinet and jointing work is listed on roadworks.org (PCP 2, phase 5?)
Exchange Only re-organisation work appears to have started in South Rauceby, this also appears to be Phase 5.

Regards
Dominic



#20
Hi Sumit,

I fully understand your frustrations and we are working very hard to install everything on time. Unfortunately, given the nature of this tyupe of deployment, we will come across a whole variety of different issues and whilst everything is fully planned, it is always difficult to legislate for such things as duct blockages and Developers.
We will press the Developers hard to try to resolve this as a matter of urgency and we will update after the meeting on 6th October.

Regards
steve

#21
Hi Terry,

My apologies for not getting back to you. I am told that the only issue now is the cabinet location. BT are meeting them on 6th October and depending upon the outcome, we will look at where next to take this. Should it be less than positive, I am happy to publicise where the hold up is. I'm not sure who BT are dealing with at DWH, but I will try to be at the meeting as well to press our view.

Regards
steve
#22
Hi Dominic,

we have a meeting down there on 6th October which I intend to be at. I can get a much clearer view for myself from there and report back accordingly.

Regards
steve
#23
Hi Dominic,

we have a meeting down there on 6th October which I intend to be at. I can get a much clearer view for myself from there and report back accordingly.

Regards
steve
#24
Hi Stephen

Any update from the meeting would be gratefully received.

Regards

Dominic
#25
Hi Stephen,

Thanks for your replies and the updates.

And thanks also for understanding the frustrations too and the nature of the same. The intentions are very clear and I appreciate what you said about the nature of the issues and the range of these. It is very hard to plan for such issues in advance indeed.

The updates from the next meeting on the 6th would be really appreciated.

Not many residents have actually started using this area to show their concerns but my intention has been to present the disappointment on everyone's behalf really. The cabinet or the fibre are not going to benefit just me but its for the whole estate and would provide better facilities for everyone.

My main concern is the issue with the developers really which has already caused so much delay and we can almost see even more delays coming our way. One would assume that everyone involved could be on the same page and understand the situation a bit better in order to come to an effective and timely solution.

Anyways, the cabinet will eventually be installed in the end once the adoption has taken place so why not liaise with everyone involved (DWH, Highways, BT) and get something sorted now with mutual understanding around the whole situation.

I hope the information from this area can be taken to the meeting on the 6th Oct and someone can see the logic of doing the right thing now instead of delaying it further.

Sorry but this is NOT A RANT BUT AN ATTEMPT :)

Regards

Sumit
#26
Morning Steve,

Not chasing but looking forward to receive any updates from the planned meeting which was to take place yesterday b/w BT and DWH as advised?

When you get a chance :)

Regards

Sumit
#27
Hi,

Is there any feedback from the meeting with BT and DWH that took place yesterday?

Terry
#28
Hi Terry,

Had a brief call from BT earlier. The meeting went very well at site and they having to provide a little more information to DWH. This will be done this week and by Thursday, we hope to have something positive.

Regards
steve
#29
Hi Sumit,

Please see my response to Terry.

I will further update on Thursday.

Regards
Steve
#30
Hi Steve,

Thanks for the update. Without knowing much detail and all the ins &outs from the meeting, I must say your update is sounding very promising :)

The words 'positive' and 'by Thursday' sound promising and look forward to this hopefully positive update on Thursday.

Regards

Sumit
#31
Good Afternoon,

Following a meeting earlier this week, the following activity has taken place.

Cabinet 1 South Rauceby - Blockages cleared in duct routes, but concern re. adoption of pavement by Highways following poor reinstatement work by BT in the past. BT will rectify this and the pavement will be adopted. This will be agreed during the week with Highways at site and we can move to complete from there.

Cabinet 2 South Rauceby - David Wilson Homes now appear to be on board with work carrying on to complete. BT need to submit a Wayleave agreement to allow this to happen. They are preparing this now.

Further updates will follow.

Regards
Steve
#32
Steve

With respect to David Wilson Homes on board, how will this affect the houses that were built by the Davidson Group around Glengarry way and Murrayfield will we be getting linked up too.

Regards
Nick
#33
Hi Steve

Thanks for the updates, once again.

Although it all sounds positive that there is some movement, can we still put any expected time scales for this? Are we still looking at months or can it be in weeks from now on?

Regards

Sumit
#34
Good Morning Nicholas,

When we eventually finish the build on cabinets 1 & 2 in the area, anyone fed from them should be able to avail themselves of any upgrades being offered by Internet Service Providers.

Regards
Steve
#35
A further update on Cabinet 2 just in from BT.

David Wilson homes are having another site meeting this morning with everyone concerned to try to move things along as quickly as possible.

Regards
steve
#36
Good Morning Sumit,

Let's see what comes out of today's meeting, but I can't see why it would take months now. With relevant permissions in place, the build will be easy enough to complete in a few weeks.

As with most issues of this type, the physical build is the easy bit, it's getting through the legalities etc. that drags things out.

Anyway, fingers crossed.

Regards
steve
#37
Hi Steve,

Thanks for the updates; hopefully it is going to be done in weeks rather than months.

All sounds good and positive and now just keeping everything crossed so that everyone agrees for the right thing to be done.

Look forward to further updates from your side once you've heard more on this.

Regards

Sumit
#38
Just checking if there is any update after the recent meeting... Do we need to wait to adoption or can this be worked at this time...? Since this is a ongoing new development or houses more and more homes are being connected via ADSL to Rauceby, where will be a time soon where the internet access will be totally un-useable. We need either fibre delivered or an upgrade to the Rauceby hub.

We need your help to push!

Terry
#39
Hi again,

Just noticed the grammatical errors in my previous post, so in the hope of a reply and some good news, I have amended below:

Just checking if there is any update after the recent meeting... Do we need to wait for adoption of the roads to be complete or can this be worked at this time...? Since this is an on-going new development or houses more and more homes are being connected via ADSL to Rauceby every month. There will be a time soon where the internet access will be totally un-useable. We need either fibre delivered or an upgrade to the Rauceby hub.

I guess DWH/Barratt should be able to provide details of how many further homes will be sold over the next 6 months and this could be given to BT Open Reach for capacity planning purposes. Please consider there is already what appears to be major congestion reported by many Greylees residents. The Rauceby hub was built for a village and not the large Greylees development.

We need your help to push!

Terry
#40
Good Afternoon Terry,

When Cabinets 1 & 2 go 'Live' the traffic coming to and from those cabinets will effectively pass the Exchange in that the fibres are connected directly through to a larger Exchange. Those lines remaining on the existing ADSL system will still go via the South Rauceby Exchange. In theory, this will relieve the amount of traffic on the old ADSL system, but I appreciate that congestion may be occurring further back into BT's infrastructure.

We will continue to push to get these done as soon as possible, but please be assured that additional homes being built shouldn't, in theory at least, affect the speeds of existing customers.

Regards
Steve
#41
Hi Steve

Many thanks for the prompt response, not sure if I agree with the statement about new homes not impacting us... However I do agree that moving sites to FTTC is the best long term solution, but remain concerned of timelines. My question relating to the recent meeting on location and erecting the new cabinet no 2 remains outstanding...

Cheers
Terry

#42
We will complete as much of the build as possible, but we cannot build on land where we have no permission.
Hopefully, this will be resolved shortly and we can complete the build.

Regards
steve
#43
HI Steve

Thank you for the updates so far, with regards to:

"We will continue to push to get these done as soon as possible, but please be assured that additional homes being built shouldn't, in theory at least, affect the speeds of existing customers."

I am afraid this is incorrect. South Rauceby exchange currently has a major backhaul congestion issue to the BT network. At peak times residents on circuits which have a 6-7megabit ADSL sync are receiving throughput as low as 200kilobit/s.

My own service is affected by this issue. BT have responded to my ISP that the exchange has a number of Hot VP (BT term for overloaded VP backhaul outside of acceptable usage spec) and that although we are suffering from a lack of capacity, they are not in a position to upgrade this until June 2015.

This is only going to get worse as the Greylees estate expands in size. Hence as a community we are very concerned about the lack of progress on the FTTC build. Evening and weekend Internet for a number of users now is no longer usable and BT appear to have no commercial solution to restore our service to an acceptable level.

Superfast is not the issue here, we simply want our internet restored back to a functional level - the most pragmatic approach to achieve this is the FTTC build.

I understand you are unable to comment on the specifics of the existing commercial ADSL service, but please try to understand as a community why we consider the FTTC roll out urgent and are disappointed by the current lack of progress.

Regards
Dominic
#44
Hi Dominic,

Thanks for writing in. You may recall that I said (above) that in theory things will improve as we migrate more people to VDSL (FTTC) and I did mention that there may well congestion further back into BT's infrastructure. South Rauceby isn't the only Exchange I'm seeing congestion on and I am convinced that BT and or ISPs have some serious issues with capacity, but I stick with the view that as we migrate more people to FTTC, things should improve.
We are pushing all parties to complete as soon as possible.

Regards
steve
#45
Hi Steve,

Thanks for all the updates, again.

I think we are all again discussing the same issues and to me or to anyone living at Greylees, the solution would seem to be the actual roll-out of FTTC.

I am kind of certain that BT wouldn't be that interested in sorting something out with the existing Exchange in the village and the congestion it has on all the lines, or at least I don't see that happening in the near future.

So the obvious answer to the problem seems to be the FTTC, and any delays with that is affecting everyone living on the estate in a way that at times we are not even getting anyway near average bandwidths on our current lines. (as explained by others already)

It is very hard to even imagine that in this day and age we are getting a service to that level, but again I appreciate you are not in a situation to help with the exchange and its historic issues.

So we all would appreciate if the parties involved with FTTC can be made aware about these issues and brought on-board to take the right steps at the right time and this can be pushed in terms of time scales.

Regards

Sumit

#46
Hi Steve,

Dominic states the current position perfectly. I do appreciate the feedback you have provided, but we still have no feedback of the meeting with DWH and if we have to wait until road adoption until the cabinet can be built. If we do have to wait for this to complete by belief is this is a 2015 project.

What can we as a community do to help you push this forward. Obviously our individual voices alone and speaking to communications provider is of little value.

Terry
#47
Good Morning Sumit,

we are acutely aware of the need to provide FTTC to the area and are working to that end. The Public notices are issued for the Adoption of the road for Cabinet 2. This will run for 2 weeks and then, in the absence of objections from the Public, the road will be adopted and we can complete.

Regards
Steve
#48
Hi Terry,

Please see my comments above to Sumit. I think we are getting there now.

Regards
steve
#49
Hi,

I have seen the notices and it says 1 month not 2 weeks....
#50
Good Morning Dannie,

My apologies, BT quoted 2 weeks.

Regards
Steve
#51
Good Morning Dannie,

My apologies, BT quoted 2 weeks.

Regards
Steve
#52
Morning Steve,

Sorry but that's even more disappointment on the top of an existing saga about this whole roll-out.

By the sounds/looks of it, I think we are realistically looking at around March next year when the households MAY be able to get FTTC, and the CAB 1 might be sorted out before the CAB2 in that case.

Last night, the congestion was again giving us a message that we are actually living in those dial-up times, which should be a thing of the history in this day and age really.

Not too sure what else can we try.

Regards

Sumit
#53
Just curious, how have you come up with that time scale?
#54
Good question Dannie,

That's just my assumption tbh based on the progress so far considering the original roll-out in June 2014. talking roughly, a month notice from last week about the adoption consultation, then the adoption followed by the build work (whenever). After the build, the wait time for enabling of the cabinet and AO status for customers to be able to place orders with their preferred providers. And then the providers being busy obviously and considering BT OpenReach appointment times, customers will be given at least 2 weeks if not more waiting times for BT person to come and install the Fibre hub etc.

So you kind of get what I am talking about really. it could well be that its not even MARCH ...ah well !

#55
Good Morning Dannie,

As I mentioned previously, it was a comment from BT last week.

Regards
Steve
#56
Sorry Stephen, That was aimed at Sumit Puri not yourself...

Wondering if there was hard evidence that it is going to take 5 months still to complete, rather than guesswork
#57
Hi Dannie,

Thanks and my apologies, I misread the comment.

Regards
Steve
#58
Hi Moderators/Stephen,

My previous post/reply to @DannieSmith has still not appeared here, please can someone look at this?

Also, do we have any further updates re: the status of cabinets, consultation etc. at Greylees?

Regards

Sumit
#59
Good morning,

Please can you provide a status update on the broadband situation. I moved into Greylees with my family from Cranwell in September 14 and can't beleive that the internet is worse than we received at Cranwell. I have already been in lengthy discussions and disagreements with BT for the poor service delivered while living in Cranwell and simply want to receive the service that we are paying for. Is there anything that I can do to help or anybody I should contact to help move things along. I feel very passionate about this and offer my support to our community to bring forward the improvements.

many thanks

Matthew
#60
Good Morning Matthew

Please could you email your address and telephone number to onlincolnshire@lincolnshire.gov.uk in confidence. I believe that you are fed from Cabinet South Rauceby 2 but need to check this. South Rauceby 2 is going to be upgraded as part of the rollout but there has been some delay in relation to the positioning of this cabinet. At present the council are 'adopting' the land on which the cabinet will be stood. Once this cabinet is upgraded you should be able to sign up for a faster product. Unfortuantly if you have any problems with your existing produt you will need to discuss this with your supplier as this is not within the scope of the Onlincolnshire Programme

Kind regards
Naomi
#61
Hi Sumit

Next update will be Thursday this week and we will update from there.

Regards
Steve
#62
Fingers crossed we are on track...
#63
Hi please can you provide an update from last week. This weekend that has passed has been next to ridiculous for accessing the internet. I hope we have got a way forward. Please can you advise if you know the step by step process we need to go through to get the box installed on the footpath for BT to connect into?

many thanks

Matthew
#64
Hi Matthew,

Thanks for writing in and I am assuming you are talking about the cabinet that has been held up for a road adoption.

The latest is that we have reached an agreement with David Wilson Homes to locate the new cabinet, but before we can do this, there has to be a Public Notice in place for one month. This is now in place and it is due to end in mid-November.
From there, we will stand the new cabinet shell, install the electronics/fibre, provide a power supply via the local provider, connect the electronics to the old cabinet, test, commission and pass it over to the Internet Service Providers (ISP).

At that point, residents can request an upgrade from their ISP.

However, the first step is to ensure we get no objections to the Public Notice.

Regards
Steve
#65
Hi,

Do we know if the road has been adopted? Is there any further updates please?

Terry
#66
Good Morning Terry,

I have an enquiry in with BT. As soon as I get a response, I will update the forum.

Regards
Steve
#67
Good Afternoon Terry,

The latest I have from BT is that the road hasn't been adopted. Apparently, there is now a problem with street lighting and the Highways will not adopt the road until this has been resolved by the Developer.
Bt has asked for a date when this will be rectified so that they can continue with the cabinet upgrade.

As soon as we get the latest from them, we will update the website.

Regards
steve
#68
Hi Steve,

Many thanks for the update; I noticed a van performing some work on the lights so hopefully this is a short term issue and we will be able to move on with cabinet 2 soon. Can you help us also to understand the status of cabinet 1 which should not have the same constraint. While this does not help me too much, I know many households here are also waiting on this to complete..

Thanks
Terry
#69
Good Morning Terry

BT are in with us tomorrow and we will try to get a realistic date for Cabinet 1.

Regards
Steve
#70
A realistic date for Cab 2 would also be nice.... Once the road is adopted how long until the works will start and approx. take to complete
#71
Good Morning,

Cabinet 1 is still lined up for the end of December. Depending upon when we finally get clearance on Cab 2, we will try for year end as well, but that will depend upon when the road is released to us.

As soon as we get news of adoption, we will update.

Regards
steve
#72
Good Morning Steve

Do you have an ETA for when Cabinet 1 may be stood?

Regards
#73
Hi Dominic,

Just off the phone with BT and they are prioritising this particular cabinet. I would hope to see the shell stood within the next 7 to 10 days.

Regards
Steve
#74
Hi Steve,

Hope you are well!

I had almost given up on this but thought of asking again, as life is impossible with proper broadband services tbh.

Do we have any further updates with regards to Cabinet 2 (road adoption/street lighting delays) by any chance?

Regards

Sumit
#75
Good Morning Sumit,

I'm well thank you and I trust I find you likewise.

this is becoming rather a long saga isn't it. I am led to believe that the street lighting issue was being addressed, but I have sent an enquiry to BT this morning to get their very latest.

As soon as they reply, I will update you. My apologies for the ongoing grief you are experiencing down there.

Regards
steve
#76
Morning all,

If it helps I live on Greylees and Eon were there about 10 days ago and were replacing a street light on the roundabout. I am hoping that this was the only issue outstanding before the adoption of the street could take place.

Please can you advise if the street has now been adopted by Lincs county council;?

thanks

Matthew
#77
Hi Sumit,

Please see the latestr response from BT below. Not great news I'm afraid, but we appear to be at the mercy of the developer.

Hi Steve

Our coord has been in touch with the Highways today about this cabinet and has been told that there is still an outstanding street light issue that the developer needs to rectify before the land can be adopted. The Highways Officer stated that he couldn’t give an exact date but anticipates that this will be completed early in the new year.
Unfortunately our hands are tied until this work is completed. However we do have the network ready and waiting when the agreement comes through and our coord is chasing the progress on a weekly basis.

Regards
steve
#78
Hello,

I have just got off a call with the highways department at Lincolnshire county council. The adoption notice was due to come down on Monday 24th November, however as highlighted above there was a delay caused by further remidial work required and the outstanding delivery of parts required. Samatha from highways has confimred that they have now been notified this work has been completed by the developer and that the highways inpsector will be sent back out to access. I am not holdin my breath but Samantha advised that the adoption may take place by the end of this week or maybe early next week.

We shall hopefully see BT then site their cabinet with the connections to follow.

many thanks

Matthew
#79
Hi Matthew,

Thanks very much for the update. I will check the position again on Monday and as soon as we get the nod the adoption has taken place, we will mobilise BT to complete. All work up to the site is complete so it shouldn't be much of a task to finalise.

Regards
steve
#80
Good Afternoon Steve

May I ask if Cabinet 1 is in a similar position? Is there a fibre spine installed in the area?

Many Thanks
Dominic
#81
Good Morning Dominic,

I have requested the latest update from BT, as soon as it lands, I will update the forum.

Kind Regards
Steve
#82
Good Morning Dominic,

I have requested the latest update from BT, as soon as it lands, I will update the forum.

Kind Regards
Steve
#83
Hi Dominic,

The latest update from BT is as follows:

'South Rauceby is all sub ducted and ready for the cable to be blown in. We have an outstanding high cost for power which we are chasing'.

My understanding of that comment is that BT are looking to resolve an unusually high power connection cost with the power company and complete as soon as this happens.

Regards
Steve
#84
HI Steve

Yes the power does sound bizarre. Cab 1 is situated in an area with Street Lighting and other powered cabinets which I believe belong to the Environment Agency.

Regards
#85
Hi Dominic,

Thanks for the information. I can't understand the high costs for this one, but we will resolve it very shortly I'm sure.

Regards
steve
#86
Hi Steve

Incidentally, there still does not appear to be a FTTC cabinet shell near the PCP. I guess BT are waiting to find a power source before they proceed?

Regards
#87
Hi Dominic,

Yes, normally they will find site and tie it into the power supply from drawings that they possess of the local area, but in cases where costs are high, they would tend to sort out the cost element and then build afterwards.

Regards
Steve
#88
Hi Steve,

Thanks for the updates and for the understanding that it is now turning into or in fact has turned into a saga really.

Obviously that's not any good news if Highways Agency is talking about early next year adoption (indicative) and then we can hope for the rest of the work etc. That sounds really disappointing considering it has already been going on for over 5 months since the original panned date of June 2014.

But all we can do is just wait in the end tbh. Hopefully it'll be over soon...

@Mathew - thanks for ringing up highways and finding out about he adoption and the street lighting issues, which have now been fixed as per the updated provided to/by you. That's a bit of a positive by the sounds of it but I agree with you that can't hold our breath that it'll happen this week or the next even.

Last night I was at someone else's place in Newark (where I was last year) and a bit sad but all I was doing there was using up FTTC to update OS, apps etc. on my devices and then upload stuff into the cloud, whilst streaming on the big screen in the house.

Just waiting for that moment here at Greylees ...
#89
Hi All

Just had an update from Highways in relation to South Rauceby 2 - the road has now been adopted so works should be able to progress

Thanks
Naomi
#90
The BEST news of the day! Do you have any timeframes for completion / next steps?

Terry
#91
Good Morning Terry,

I have sent a request to BT for an ETA. as soon as I get it, I will update the forum.

Regards
steve
#92
Just to add to this and it may be the same, Gleneagles Drive is now formally adopted as Highways have just called to let me know. It was also confirmed that BT openreach have been advised. Looking on the BT openreach site it does state that Rauceby is due on line December 2014. So fingers crossed.
#93
Hi Matthew,

Thanks very much for the update. We have asked BT for a realistic completion date.

Regards
Steve
#94
Hey Hey !!!

Thanks for the good updates...finally :))

Stephen, Looking forward to the time scales, will appreciate and can't wait to place the order LOL

An internet life awaited by almost all is hopefully on its way !!!

Regards

Sumit
#95
Hi again,

After the brilliant news early last week in connection with the road adoption, there does not appear to be any feedback from BT / Open reach to when we will see the new cabinets in place..

Can we ask for a firm date and plan, please consider we have been waiting for a significant period of time for this new product, and the current internet latency is just terrible.

Hoping for some good news soon.
Terry
#96
Good morning Terry,

Hoping to get a more accurate update later today/early tomorrow morning. as soon as it lands, I will update the forum.

Regards
Steve
#97
Hello Stephen

May we get an update on Cabinet 1 too?

Regards
Dominic
#98
Looks like movement on Cabinet 2, roadworks.org has this one down for 24th Dec to 9th of Jan for cabinet install and various civils.

Regards
Dominic
#99
Morning all,

Is there any confirmation from Openreach if the work will be commencing on 24th Dec?

thanks
#100
Good morning Matthew,

I have asked the question this morning and I'm waiting a response. as soon as I get it, I will update the forum.

Regards

steve
#101
Good Morning

Any update on Cabinet 1? It has all gone very quiet on this one.

Regards
Dominic
#102
Good Morning Dominic,

Fibre ducting is in place and we are ready to go. Just waiting on a final price on the power connection from the electricy guys. The original cost was very high so we are negotiating on this one. Should be agreed in the next couple of days to allow us to move to complete the job.

Regards
steve
#103
Hi Stephen

That sounds good. My concern here is are we at risk of this cabinet being delayed or dropped from the rollout due to the power issue?

I have correspondence with OnLincs going back a year now discussing how working on the existing 20CN ADSL link here at times is nonviable (I am a home worker).

EE LTE has just arrived at my property, if the FTTC is looking unlikely I would be better advised investing in equipment to use this service.

I would just like a realistic idea of expectations here.

Regards
Dominic
#104
Morning all cabinet for BT being installed as we speak on the Gleneagles rounroundabout. Installation should be completed Monday or Tuesday. BT to then run cables. Should be cabled by Xmas.
#105
Hi Stephen

Looks like Openreach have updated their checker:

Exchange Name: SOUTH RAUCEBY
Status: Coming Soon
Forecast date: March 2015

The base for cabinet 2 was installed yesterday. How are things for cabinet 1 looking?

Regards
Dominic
#106
Hi Dominic,

We are still waiting for the latest from the contractor and power company re. the connection for Cabinet 1. as soon as we get this, we will update the site.

Regards
Steve
#107
Hi Stephen

Cabinet 1 now appears to have a date for installation: 5 to 13th of Jan on roadworks.org. Rather a lot of power duct is going in here from the 22nd of Dec!

Regards
Dominic
#108
Hi Stephen,

Have you had any update when Cabinet 2 will be connected and available to subscribe to? The reinstatement work was completed yesterday. I hope it is all systems go now.

many thanks

Matthew
#109
Hi Matthew

We’ve requested an update and will let you know the status of Cabinet 2 as soon as we have some more information, hopefully tomorrow morning

Kind regards
Naomi
#110
Hi Matthew

We have an update for you, slightly later than expected - my apologies for this. BT are pushing to complete this cabinet

"South Rauceby 2 – Road is now confirmed as adopted and work is ongoing. This cabinet is expected to be ready in early January but BT are pushing for this to be live by 31st December if possible."

Kind regards
Naomi
#111
I know its holiday season buuuut.. Any update?
#112
Hi Naomi

Any further updates from BT? I have seen technicians carrying out wiring and hope that we can sign up soon.

many thanks

Matthew
#113
Hi Matthew/Dannie,

I have requested an update from BT; I will update the forum as soon as I have any news.

Kind regards,

Owen Williams
#114
The latest from BT is that they expect cabinet 1 to be ready for service in the middle of January; followed by cabinet 2 by the end of January. Once cabinets are 'ready for service' there is a 2 week period for the Internet Service Providers to update their systems, at which point upgraded services should become available for order.

Kind regards,
Owen Williams
#115
Hi Owen,

Will the homes that are in North Rauceby that are currently connected directly to the South Rauceby Exchange also benefit from this upgrade of Cabinet 1 ?

Thanks,
Keith
#116
Hi Keith,

It is my understanding that the 'Exchange Only' lines are being dealt with separately under phase 5 of the rollout (Jan to June 2015) so the upgrade to Cabinet 1 should have no impact, but I will seek clarification from BT.

Kind regards,
Owen Williams
#117
Hi Owen,

Thank you for the information. I have my figures crossed (any everything else) that it's good news and we don't miss out.


Kind regards,
Keith
#118
Hi Keith,

According to the latest information I have, the EO solution is due for deployment in Q4 (Jan-March 2015), but if you would like me to check if this will specifically encompass your premises could you please email me your address and land line telephone number in confidence and I will investigate further.

My email address is owen.williams@lincolnshire.gov.uk

Kind regards,
Owen Williams
#119
Hi Owen,

Hopefully you got my private email message.

Thanks,
Keith
#120
Hello

Ref South/North Rauceby EO lines. A little while ago BT Contractors installed a new PCP infront of South Rauceby village hall. Not seen any network re-arrangement take place yet into the new PCP.

Regards
#121
Good Afternoon

Looks like Cabinet 1 has slipped (again). Work which was booked in on roadworks.org for the 5th of Jan on wards has now been updated to the 27th.

So far no FTTC cabinet or civils at this location.

Are you able to comment considering the last update mentioned RFS the end of Jan?

Regards
#122
Good Afternoon Dominic,

Latest from BT earlier today was that Network Rail has now requested Method Statements from BT for proposed work on or around their property. Difficult to say how long it will take Network Rail to deal with this once in receipt.

We will update as soon as we get something from BT regarding timescales.

Regards
Steve
#123
Cabinet 1 is not near any Network Rail property (at least 150 metres away and the opposite side of highway). The fibre route to Cabinet 2 from the agg node on the A153 is likely to pass under Network Rail property.

Are you sure this relates to cab 1?


Cheers
#124
Hi Dominic,

Please see response from BT. Looks like Network Rail are being rather cautious to say the least. Anyway, we will update as soon as we get some sanity from them.

Steve,

Cab 1 is still in their area of concern as there is a chance the vehicles can back up on to the A153 and back down towards railway, it’s over cautious in my eyes and its quite a distance but we cannot start until approval sought from Network Rail.

Cab 2 is Stood and to be powered Monday, it’s on a housing estate so no main roads to back up to railway

Regards
Steve
#125
Thanks for the update Steve, this makes sense. There are a few level crossings in the area which could be affected by the traffic management.

Is this likely to delay the roll out of the fibre spine to cabinet 2?
#126
Hi Dominic,

I am told that this issue will not delay Cab. 2 but I will discuss in detail at tomorrow's meeting and update from there.

Regards
Steve
#127
Thanks Steve, with regards to the Traffic Management on Rauceby Drove for Cab 1, it seems a little over cautious as Thorpe Drove would be a valid diversion route and runs parallel...
#128
Update Please :)
#129
Update Please :)
#130
Hi Dannie,

Cab. 2 is stood, powered and due for meter certification on 26th January.

Cab. 1 is still on hold whilst we try to persuade Network Rail that we can work safely on this Cabinet.

Regards

steve
#131
Does the certification then mean it will be live and we will finally have faster speeds? as today I past a guy working on it and now the speed is so slow It is quicker to send the carrier birds..
#132
Good Morning Nicholas

The certification means that the electrical connection is functioning correctly and that it is safe for us to complete the internal work at the new cabinet. We will get a further update on Thursday and post on the site.

Regards
steve
#133
Good Morning Stephen

Do you have an update for Cabinet 1?

It appears South Rauceby exchange is suffering from heavy congestion again, my connection is getting near unusable in the evenings.

Regards
#134
Good Morning Dominic

We will get the latest update in the morning and I will update from there.

Thank you for your continued patience.

Regards
Steve
#135
Good afternoon,

Any update on cabinet 2 going Live for Gleneagles Drive? so that we can sign up with BT. Also do we know what the anticiapted speed of the new connections will be? I was hoping for at least the 38MB connection being available?

thanks

Matthew
#136
Hi Matthew

This is the update we had last week "South Rauceby 2 - The infrastructure build is now complete. This cabinet will be 'Ready for Service' within the next few days and approximately 2 weeks after this products can be brought from it."

We would expect that you will be able to achieve 38Mbps speeds but cannot 100% confirm this until the cabinet is connected and speed tests are carried out on the line by your ISP

Kind regards
Naomi
#137
Good Morning Stephen

Any update on Cabinet 1? I see another application for civils on roadworks.org has expired without any work.

SR exchange is in a sorry state at the moment with regards to peak time backhaul congestion. My provider and I are investing a lot of time into trying to resolve the present connectivity issues and this likely to have to be escalated to BT Wholesale again (this has been a constant process for the last 6 months).

It would be nice to get a reasonable idea of expectation here, so we may both manage our efforts accordingly.

Regards
Dominic
#138
Good Morning all

We've just had the news that Network Rail have given BT permission to proceed with works. BT are going to prioritise South Rauceby 1 to ensure it is completed as soon as possible.



South Rauceby 2 is CRFS (Customer Ready For Service) Please call your ISPs as you can now order a product from this cabinet.

Kind regards
Naomi
#139
Naomi - Excellent news!

Thank you
#140
Morning,

I think there could possibly be a problem with the dslchecker.bt.com database, I live approx. 400meters (working out using google maps) on Murrayfield avenue yet the checker is estimating only a high speed of 8.2mbit.... This seems a very low estimated speed for a line this short.
#141
Good Morning Dannie

I'm going to forward your message to BT and ask for them to have a look into this for you. I'll get back to you as soon as they respond

Many thanks
Naomi
#142
Thanks, Would you like my phone number case they want to check/test it?
#143
Hi Dannie

I'll confirm details with you by email if thats ok?

Thanks
Naomi
#144
Hi my dslchecker.bt.com says no service, but im connected to cabinet 2, 50 metres from it. What do I need to do please?
#145
Hi Matthew
I've messaged you separately in relation to this - BT are investigating some issues on their side and we'll have an answer for you soon

Kind regards
Naomi
#146
Hello

May I get an update on Cabinet 1 please? This is down as work in progress on the latest update - I have seen no sign of activity at the site?

Regards
Dominic
#147
Good Afternoon,

I see PCP 3 in SR is down for installation the week of the 26th of Feb on roadworks.org, although this is great progress. What is happening for Cabinet 1? It is a little disconcerting to now see later stages of the project now in a more advanced stage.

Please Advise.
#148
Hi

My phone number is running off cabinet 2, which according to the fiber check should be running fine. When i try and register for fiber with a provider they are saying it is not available.

I live on gleneagles drive

How do i progress this please?

#149
Hi my dslchecker.bt.com says no service,

but im connected to cabinet 2, 50 metres from it.

im on gleneagles drive

please advise how i progress this
#150
Good Morning Adam,

Our apologies, we are looking into this as we were informed by BT that the cabinet was enabled and was accepting orders. We hope to get some form of report later today and will update the site accordingly.

Regards
Steve
#151
Good morning

In relation to South Rauceby 1, BT plan to stand the cabinet in the next 2 weeks.

We're chasing information about South Rauceby 2.

Kind regards

Naomi
#152
Thanks Naomi

Great news with regards to Cabinet 1.

With regards to Cabinet 2, there appears to possibly be a BT Wholesale database issue:
- Residents on Murrayfield Avenue who are 400 metres or so from the cabinet (pavement, no idea about cable routing) are getting sub 10megabit/s estimates.
- Residents on Gleneagles Drive are unable to order a service despite being around 50 meters line of sight from the Cabinet. One resident next to the cabinet is unable to order.

Both are connected to Cabinet 2.

Many Thanks
Dominic
#153
Good afternoon

We believe that the South Rauceby 2 issues are now sorted - please check your modelled speeds here https://www.dslchecker.bt.com/

If you are still having issues please contact us at onlincolnshire@lincolnshire.gov.uk

Thanks
Naomi
#154
Good afternoon. I am in South Rauceby in Southgate Spinneys; as with many of the Greylees/Rauceby residents the broadband speed is consistently low, but more importantly (in terms of trying to watch movie content or download from Sky) unstable and impossible to predict. Can you say with a degree of confidence when Southgate Spinneys will be connected to the FTTC network, and what connection speeds can be expected? Gaz
#155
Good Afternoon Gary,

Thanks for writing in to us.

In order for me to be as accurate as possible, would you please send me your full address, postcode and landline number to my E Mail address below (In confidence) and then I can take a look for you.

stephen.brookes@lincolnshire.gov.uk

Regards
Steve
#156
Hi
I live in Greylees and am on cabinet 2. We first ordered the super fast broadband on the first day it was made available (Feb 5th) from BT as we already have BT broadband. To be brief it has been ordered 3 times and cancelled 3 times as BT haven't been able to proceed with the order (although it looked like it was to both us and them).
They said this week that it looked like our house couldn't have it and then said yesterday that it was because no-one in the area was able to have it. Lots of people in Greylees have had it since Feb 5th so we can't understand why they are saying this.
The broadband availability checker always said we could, though now says with our ph no it isn't available until March 25th (guess cabinet 2 is full )
Do you have any ideas that may help us as it seems weird that we all live in new houses and everyone else seems to be able to get it.
Thank you
Michelle
#157
Can you give an update on cabinet 1 please
#158
Good Morning Steve,

We have sorted out the issues with Network Rail and are looking to complete before the end of March. We will update the website as soon as this happens.

Regards
steve
#159
One of the longest threads on here... taken as long to read as residents have been waiting ;)

Good job on the BT feedback Onlincolnshire Team.

I'm not near Sleaford (Folkingham) and Steve has already updated me on our EO lines here. Can't wait to move up from 6.5 Mb to something that will take 4KnUHD streams.
#160
Good Morning

Considering SR Cabinet 1 has still not been stood are we realistically looking at end of March for this one? I notice SR Cabinet 3 (for EO lines) has been stood.

It would be nice to get a realistic update on this one as we have been advised for a good few months now that the cabinet is due to be stood "imminently" or "within 2 weeks".

Regards
Dominic
#161
Any further updates on cabinet 1?

Looking on roadworks.org today there isn't anything booked for the next 12 months to indicate works to be carried out at cabinet 1.

#162
Good Morning Steve,

I will give BT a call this morning and see what the latest is. as soon as I get an answer, I will update this forum.

Regards
steve
#163
Good Morning Steve,

I will give BT a call this morning and see what the latest is. as soon as I get an answer, I will update this forum.

Regards
steve
#164
Hi Steve,

Please see latest from BT.

I will try to get a timescale later in the week, but a few weeks should do it.

South Rauceby 1 has been cleared by Network Rail and is back in the work stack as a priority cab. I have asked FNS to stand ASAP,. Network is there just need cab stand and power

Regards
Steve
#165
Hi Steve
Any updates as to standing the cabinet?
cheers Steve
#166
It's 3 weeks since the last update.
roadworks.org lists power duct work over the next 2 weeks as of today.
Any new information as to when they intend to stand the cabinet and estimated timescale to receiving orders status?
#167
Hi

I am on Pinfold Lane (South Rauceby) are you able to provide any further update please?

Thanks
Jim
#168
Hi James,

I have a meeting with BT tomorrow and will get chapter and verse and let you know.

Regards
steve
#169
Hi Steve

May we get an update on Cabinet 1 too? I see some power work is booked into roadworks.org for the next few weeks - but no sign of a cabinet yet.

Regards
#170
Hi Dominic,

I have a meeting with BT tomorrow and I will update the forum from there.

Regards
Steve
#171
The cabinet is being stood today for Cab. 1 and we are loking to connect power next week.

As soon as we complete, we will update.

Regards
steve
#172
The cabinet is being stood today for Cab. 1 and we are loking to connect power next week.

As soon as we complete, we will update.

Regards
steve
#173
Steve

Excuse my ignorance - what does that actually mean in terms of time frames for getting infinity or even where in the process does it slot are there many more stages after this one?

Many thanks
James
#174
Hi Steve

Thanks for that. But what does it actually mean?

Is there ay advice on timeframes? or where in the process is, are there many more stages to go?

Many thanks

James
#175
Good Morning James,

When we connect the power, we can finish the installation in terms of the copper and fibre work at the new cabinet. Realistically, if they complete the power connection this week, we should be able to complete the copper/fibre work over the coming 1 to 2 weeks. BT are aware of the urgency, so will get their guys into the cabinet as soon as power is connected.

I will chase them Thursday for the latest position and update on here.

Regards
steve
#176
Good Afternoon

I am please to say Cabinet 1 has just been stood! Thanks for getting the installation this far. It is nice to finally see some progress on this one.

Regards
#177
Thanks for the update Dominic,

Please accept our apologies for the error last week. We were told by BT that the cabinet was going up a day or so before Easter, but clearly that didn't happen.
We will press BT to get this completed urgently.

Regards
steve
#178
Good Morning Steve

Roadworks.org appears to have the power connection for Cabinet 1 down for the 30th of May to 4th of June, which is quite a way in the future considering you are looking to finish this Cabinet ASAP?

Regards
Dominic
#179
May we get an update on this cabinet please?

Most of the work appears complete apart from power.

As this i now delayed (phase four) will we be seeing it on future weekly updates?

Regards
#180
Afternoon. When I use the dslchecker.bt.com site I get a return on my phone number without any FTTC ranges or ETA. I'm on cabinet 2 south rauceby. My neighbours have BT Infinity but I'm unable to order it off my line as it says infinity isn't available. Any ideas why I can't order and when I'll be able to? Thanks
#181
Looking for some help if possible.

We are with sky at the moment on the slower 2mb connection, I saw this weekend that cabinet 2 had avaliablility released and rang sky to connect. They said all was ok and we will be connected in 2 weeks.

Next thing I know 30 mins later I get a call saying no avaliablility after all and sorry they cannot do, this despite the openreach Web site saying access is there. If I do a check on Murrayfield avenue they can get it. We live on Orkney Close (phase 5) sky now say they can't do our line.

I asked them to check with BT if it was because phase 5 hasn't officially been released yet and so they don't recognise it but as we have a phone line installed they said that wouldn't be the issue! Gutted is an understatement. Any suggestions?

Mike
#182
Hello Chris and Mike

Please could you email us directly with your full addresses so that we can investigate these queries for you? onlincolnshire@lincolnshire.gov.uk

Many thanks

Naomi
#183
Hi looking for another update, I am not really sure which cab i am on at Pinfold Lane. Is there any further information you can provide?

Thanks
#184
Hi James,

We are currently awaiting an update from BT with the latest position on cabinet 1, the information will be on the weekly update due to be published on Friday afternoon.

You can check which cabinet you are connected to by entering your telephone number or address information at the following link - https://www.dslchecker.bt.com/

Regards,
Owen
#185
Owen - Applying a little local knowledge here, Pinfold Lane is in South Rauceby itself not Greylees and therefore most likely an EO property.

I believe there will be some network reorganisation onto new PCP cabinet 3 at a later stage of the project?

Regards
#186
Thanks for that information Dominic; very helpful.

James - Dominic is right to say that your address is most likely an EO property; unfortunately for EO lines it is not safe to assume that because EO work is being undertaken all lines will be included. If you can send your full address to onlincolnshire@lincolnshire.gov.uk I will happily enquire with BT to check whether or not your address will be included in the EO work (South Rauceby cabinet 3)

Kind regards,

Owen
#187
Thanks guys, it sounds like fibre is not going to be happening for us for a while then! I have sent my details across so hopefully will find out more.

James
#188
Good morning
Cabinet 1 has been stood for about a week now. Is there any update on when it is likely to be activated and accepting orders?
many thanks
Steve
#189
Hi Steve

We are waiting for an update from BT in relation to this cabinet but we believe that a power connection is still required.

Thanks
Naomi
#190
Good Morning

Thanks for the latest update, I see SR Cabinet 1 power connection has moved forward 4 weeks from the last entry on roadworks.org. I would like to say thank you for the ongoing efforts.

Regards
#191
Good Afternoon,

Are you able to expand on the following please? How is the cable "incorrect?" Power for this cabinet has been a debacle for the last 6 months.

"South Rauceby 1 -. Power planned for connection 30th April. UPDATE - Major issue with Power connection yesterday. BT had 3 engineers from the electric company and their engineers on site trying connect to the correct cable but the teams have encountered technical difficulties. May require another re-plan by the electric company for the correct power connection."

Regards
#192
Good Morning

May we get an update on the SR Cabinet 1 power situation please?

The last few weeks a job was booked into roadworks.org for the 20th of May to start of June - this has now disappeared.

Regards
Dominic
#193
Good evening
In relation to Dominic's post above, can we please have an update on the connection status of cabinet 1 and likely live status
regards
Steve
#194
Good Morning Steve,

We have asked BT for the latest and will post on the website tomorrow afternoon.

Regards
Steve
#195
Good Morning Steve,

We have asked BT for the latest and will post on the website tomorrow afternoon.

Regards
Steve
#196
Good Afternoon Stephen

When is this cabinet likely to go live? Looking at the current entry on roadworks.org for power connection, it is unlikely this cabinet will have power before the start of July?

This is a little disappointing for a phase four cabinet which has been described as "urgent priority for the contractors" numerous times in this thread.

Regards
#197
Good afternoon Dominic

We are still waiting for an update from BT in relation to this, having raised your query with them earlier today. I will let you know as soon as we hear back from them but I think this is related to the power company rather than BT themselves so they may be waiting for information from a third party which will cause delays

Kind regards
Naomi
#198
Naomi - Thank you for the prompt response. I look forward to an update.
#199
Steve
as you know I have been trying to obtain infinity from BT for months and al the messages are now very very confusing so much so that it now appears they do not even know if they can provide better speeds than their adsl service to greylees through fibre!

Reading much of what has been posted it seems that a great many people in greylees are unable to obtain superfast infinity simply because bt have failed to plan for the amount of households wanting it.
I have to ask who on earth plans their expected usage limits?
greylees is virtually a new village of over 700 properties and a huge amount of young people and families what made bt think that modern families would not want superfast Internet in the 21st century?
The other seriously poor issue is the fact many people like myself have had orders accepted and had infinity hubs delivered with activation dates issued only to have bt cancel orders the day after they fail to activate.
Quite frankly that is appalling customer service and if there were other choices such as virgin or sky fibre they would losing customers left right and center.
Perhaps bt need to be reminded of the promises they made regarding superfast fibre to greylees residents here.

http://www.sleafordtarget.co.uk/Greylees-finally-superfast-broadband/story-25782707-detail/story.html

Sorry to say but they have still not delivered and the fact they have stayed quiet on the subject implies they can not deliver.

If only the government had allowed rivals to compete on an even playing field for fibre rollout we may have seen not only a sense or urgency but some desire to satisfy customers and keep promises.

Overall very, very disappointing
#200
Good Morning Keith,

Sincere apologies and if I'm honest, I don't know where to start.

What I do know is that BT originally build a new cabinet with a 20% capacity. In simple terms, if there are 500 residents off a cabinet, they will build for 100 connections. In theory, as demand grows up to that level, they should upgrade capacity further. I have seen cabinets with 60% capacity/take up, so I know they do build additional capacity in.

From what I can see, demand is certainly very high in Greylees and BT are unable to keep up with demand. we are assured that additionalk capacity is being catered for, but my issue is the speed of their reaction and indeed, what looks like a lack of monitoring to address capacity before the cabinet is full.

I seem to be struggling with the same issue you have here on at least 8 cabinets and will raise this formally with their Regional Director. When I get a response, I will let you know.

Regards
Steve
#201
Good Morning Steve

Cabinet 2 in South Rauceby (in the new build estate) is a 288 port if fully loaded. BTo put in 100 tie pairs to start, a little while ago another 100-150 were pulled through?

So loaded with line cards the cab should be capable of at least 200 users at present. Considering the initial batch of 100 sold out in weeks this is not the best example of capacity planning.

As you will be aware 20CN ADSL in South Rauceby is beyond terrible, hence the high take up. We recently had a 3 day outage affecting 400 circuits. Speeds sub 1megabit/s are not uncommon here.

Another factor to consider, mainly the old village (myself included) are connected to PCP 1. But some of the older new build houses are also on there. Cabinet 1 has been delayed for a long time now. Some users in the newer part of the village may also be affected by this delay.

Regards
#202
Hi All

Looks like SR Cabinet 1 is now acceptable orders (DSL Checker says available).

Thank you to everyone that has made this possible.

Regards
Dominic
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