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PE11 3AU - Spalding Common, B1172 - new cabinet!

#1
Good morning all,

We've been struggling with 3 / 4 megabit download and 0.5 / 0.8 megabit upload speeds with our business broadband for the last few years (we have two ADSL connections and a 4G router all going through a load balancer which is just about coping but with 10 staff it can be painfully slow at times still).

However at the beginning of May we saw a new green cabinet being installed on the B1172 around the PE11 3AU postcode area and stopped to ask the engineers if this was to help improve the speed of premises down this road. They confirmed that it was and that they would be switching all the buildings that would benefit from a speed increase to the new cabinet. I believe we're currently connect to cabinet P22 from EMSPDNG.

The also said that other engineers should be laying the fibre connection to this new cabinet just a week or two after they'd finished their work - they said the conduit was already there, the fibre cable just needed pushing through.

I've tried to find out information on a go-live / switch over date but BT don't even acknowledge there is a new cabinet there when you call them.

Part of the reason for the urgency is that we desperately need a new phone system for our business and it makes sense to go for a VOIP / SIP solution as it's far more cost effective and BT will be phasing out ISDN lines soon.

Is there any way we can find out a date when this might be going live?

Kind regards,

Ellis
#2
Good Morning Ellis

Your postcode is due for upgrade before 30th September 2018. At this point, we do not have a firm date but should get a clearer view as we move into July.

Regards
steve
#3
Hello Steve,

Thank you for such a quick response, it's much appreciated. That's excellent news!
#4
Hello Steve,

I'm just wondering if you have access to any information regarding a go live date for this new cabinet?

We saw an engineer several weeks ago at the cabinet and he said they'd now finished all the work and it just needed enabling by BT.

Any information you can provide would be much appreciated.

Kind regards,

Ellis
#5
Good Morning Ellis,

The engineering work is now complete as the engineer said. The cabinet is caught up in what is termed a 'live to live' situation. In simple terms, we need to liaise with all internet providers on a cabinet to agree a date for a changeover.

Until recently, this has been painfully slow as a result of slow responses from internet providers, although it does now seem that BT has a grip on this.

On that basis, we would expect this cabinet to go 'Live' in the first couple of weeks of October. We will update our website as soon as this happens.

Regards
steve
#6
Hello Steve,

That's really reassuring - we have a lot of things on hold here until this goes live but 2 weeks isn't too long to wait thankfully! Fingers crossed it's not delayed further.

Kind regards,

Ellis

#7
Hello Steve,

Please could you update us on any progress? We're nearly at the end of October now!

Kind regards,

Ellis
#8
Hello Steve,

Do you have any additional information on this please?

Kind regards,

Ellis
#9
Good Morning Ellis,

BT still do not have a firm date for the Live to Live changeover that needs to take place, but they are chasing this hard with the other Internet providers and should clear within three week. Please accept my apologies for the ongoing delays, but BT are in the hands of the other providers on this one and although service level agreements exist, this type of scenario is difficult to control.
#10
Hi Steve,

I know you must get this all the time but any update at all please?

We're still stuck in our old building and we're out of office space and can't move premises because we can't order our new VOIP phone system and get it installed until the new cabinet is live.

We also need to advertise for additional staff but can't in case this drags on into 2019 - if we employed them now in the current building there would be no space for them to sit!

Kind regards,

Ellis
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