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Better updates??

#1
I'd first like to state that this message is NOT a rant, instead it's a message written on behalf of many Lincolnshire Residents.

I have been speaking with several members of the forums and we know that it's still early days in the whole Lincolnshire broadband programme but since the new site was launched 4 months ago, there hasn't really been any progress updates with regards to the FTTC roll out planned within the Lincolnshire region.

We realise that phase 1 doesn't begin until January 2014 but it we would like to know if we could have more "relevant" news articles which are actually talk more about the FTTC rollout rather than "UK broadband ranked in global top 10" and "Come to Boston to get digital-savvy".

We understand that they are broadband articles but having the last thing we heard about the FTTC plans was that the contracts had been signed and that the roll out programme had been established.

We've all read articles on other sites about how the whole BDUK programme is already behind schedule, what we want is to hear direct from OnLincolnshire about how things behind the scenes are unfolding. Any new visitor to the site will see that in the last 4 months that 15 news articles have been posted of which 4 are about conferences, 1 is a video, 4 are UK related and the other 6 are about localised news.

Lincolnshire residents wish for updates relating to the progress and not news copy and pasted from other sources such as:

http://www.onlincolnshire.org/news/local-broadband-news/online-businesses-are-thriving-despite-slow-economy

and here

http://www.newsroom.barclays.co.uk/Press-releases/Barclays-Online-Business-Outlook-2013-a11.aspx

It just gives off the impression that nothing is happening and that you are no up to much. Please can you show us that progress is actually happening,

Thank You
#2
Hello Matthew,

Thank you for taking the time to raise this issue with us. We are currently finalising our communications strategy with BT and whilst the general news articles will continue to be produced, we do take on board your point that the news communities want to see will relate to the physical deployment of infrastructure and subsequent availability of services. With this in mind once the rollout starts we intend to provide a weekly update (probably on the homepage) providing information on where work is taking place, related road works/closures and information on any cabinets that are going live."

Regards,

Owen Williams
Lincolnshire Broadband Programme
Lincolnshire County Council
#3
Hi,

it's almost 3 months on since my last reply to the topic and still no update or shred of news??

Also I would like to know what OnLincolnshire view is regarding the proposed rollout of FTTC for those that are going to be able to receive it. Been reading many reports online including those at ispreview.co.uk and thinkbroadband.com I can't help but notice the articles about bandwidth for FTTC connections are going to be pushed to their limits with the introduction of the new Xbox / Playstation consoles, Netflix's newer HD option and more and more people turning to the cloud for online storage etc etc

It would appear that rolling out FTTC would be a waste of money if it's not going to be adequate and somewhat future proof in being prepared for more bandwidth demanding software / hardware in the future.

Sounds like BT were never interested in making the UK one of the best connected countries and aren't interested in rolling out FTTP unless the customer has more money than sense to pay a ridiculous amount to get fibre to their door or unless the government stump up another half a billion of tax payers money to help upgrade the network.

The demand for FTTP is out there in rural and urban areas of our county. Maybe OnLincolnshire should conduct a residential survey to collect data about thoughts, views and concerns about their past, current and future connectivity requirements to help create an accurate picture of the past, present and future to show growth. I know many local farmers and residents who are so jealous of the B4RN project and are eager for something like that to make it's way to us (not that it will happen). People have the money ready and waiting to pay for FTTP, it's just patience and frustation that other areas in the UK are getting on with FTTP and many aren't bothered
#4
Good Afternoon Matthew,

Thank you for taking time to write to us.

Our apologies for the lack of news regarding the project. We are still in the planning stage of phase 1 and on that basis, there is very little going on at street level to report.

However, we are coming to the end of the planning stage and you will start to see activity on the ground in Phase 1 areas very soon. As soon as we start rolling, we will provide detailed updates on the website.

With regard to your comments re. FTTC, there are a number of comments I would make:

When we look at typical speeds for applications, HD TV utilises between 10 & 15 Mb/s, but it is normally nearer the 10Mb/s than the 15Mb/s. The Lincolnshire Broadband Programme will bring speeds in excess of 24Mb/s to a minimum of 88% of the premises in Lincolnshire and with the second round of government funding due, we are confident this percentage will improve significantly.

Added to this, there is significant research ongoing into technologies to improve current FTTC speeds. Such things as Vectoring, FTTdp and G.Fast may bring significant uplifts in current speed offerings. I do fully accept that FTTP provides the most robust and future-proof solution, but in terms of demand, at this point in time, take-up in areas that are Superfast enabled is 19% only and on that basis, the Industry at large will argue that demand isn't there at this point. Added to this, ISPreview ran an article recently stating that to upgrade everyone to FTTP would cost the UK anywhere between £10 and £20 Billion. With a take up of less than 20%, there is no business case out there that would push any operator to deploy UK -wide based upon that level of take-up. Equally, the UK does not have that sort of cash to spend at this time and given the current economic climate, it is difficult to see when they will, if indeed they ever will.

Please do keep in touch and we will update as activity begins on the ground.

Regards

Steve Brookes
Lincolnshire Broadband Programme Manager
#5
Why are the actual plans not published, with details of the roll out and a description of the infrastructure and locations being installed at each phase?

Let's not hear the usual 'commercial confidence' excuse as the vendors have now been selected (presumably on the basis of a detailed plan) and they are getting significant public money for the project.

It all seems a bit fluffy at the moment, with phase maps that, when overlaid, do not seem to equate to the final maps.

If the information is not forthcoming, I think a Freedom Of Information Request will have to be issued....
#6
Good Morning John,

Thanks for taking time to write to us.

With regard to your comments, we would make the following observations:

The phase maps and the dates associated are based upon an outline project plan provided by BT following the contract signature. It has always been agreed that from a technical/engineering perspective, detailed planning would need to be carried out immediately prior to the deployment of each phase. The detailed planning will address each cabinet area and the associated fibre spine work required. They will look at the current status of ductlines, address local planning and power issues at that point in time. This level of detailed survey could only be carried out post-contract signature given the considerable investment required to carry out this work.
Surveying immediately before each phase allows BT to assimilate the most up to date information available. Attempting to carry out county-wide surveying at the beginning would not be anywhere near as effective in that things on the ground can change between now and the end of the project.

As we receive the detailed survey data, immediately prior to implementation of any phase, LCC will publish this data on their webpage www.onlincolnshire.org

Unfortunately, at this point in time, we are still in planning for Phase 1 and I do appreciate that information coming out looks a little thin on the ground. However, this will change very shortly and detailed updates of locations, times etc. will be available.

Please do keep in touch and we will be very happy to help with everything we can as we progress.

Regards

Steve Brookes
Lincolnshire Broadband Programme Manager
#7
Thank you for your reply, Steve.

I am afraid I do not accept that you are publishing the full extent of your understanding of the project.

I would have expected that, in order to bid for the project, BT would have had to outline to those making a decision an exchange update plan (i.e. which exchanges will be ADSL2 enabled, 21CN or have FTTC provision made) as well as their thoughts on how to address line lengths that exceed that necessary to support 2Mb/S.

Nobody doubts that Louth, Spalding, Lincoln and even Boston will get FTTC at their more central locations as part of this project. It is in the outlying areas - those that do not currently have even 2Mb capability - where people are keen to understand the means by which BT plan to deliver something that they currently claim is impossible (you're too far from the exchange).

Unless you are telling me that the conversation went along the lines of "We're BT, just give us the money and we'll see you right"?

I don't expect you to have a detailed timeline or schedule of engineering works at this point, even for phase 1, but it stretches belief a little to think that all anyone knows right now is what is presented on your 6 little maps.

I think you owe it to the people of Lincolnshire, who have been very patient with this whole project to be a little more proactive in filling in detail.

If you don't feel able to do this, I will be issuing a Freedom Of Information Request to obtain the internal documents pertaining to the award of this project with a view to making them available to the public.


Regards

John Clayton

#8
In terms of line lengths etc. we are fully aware that BT are working on new technologies to attempt to push the reach of copper further than it can currently reach, but trials such as Vectoring, Fttdp, LTE, Whitespace and G.Fast are just that at the moment.
With regard to your observation that "We're BT, just give us the money and we'll see you right"?, we are fully aware of the capabilities and limitations of copper and we have been very clear that circa 10% of Lincolnshire will remain sub-Superfast in this initial project and on that basis, we are running other projects to push Superfast to some of those areas that are currently poorly served. We are using £300K ERDF funding to provide a Fixed Wireless infrastructure in areas to the East and South East of the county and this will be completed this calendar year. This work is being carried out by a local company who successfully bid for the project. This infrastructure has already allowed us to provide 50Mb/s to business in Ingoldmells. In addition, we are actively seeking a share of the latest round of Government funding to further extend Superfast to hit the latest targets of 95% coverage by 2017 and 99% by 2018. We are of the opinion that alternative technologies will need to form a part of this extended build and are actively pursuing and exploring that possibility.

In terms of current activities, BT do not outline an exchange update plan and doing so would be misleading for those who will be connected to an exchange that will be upgraded, but will not necessarily have fibre extended to the cabinet and therefore will not be able to receive FTTC services.

The process we adhere to was agreed on a framework between Broadband Delivery UK (BDUK), BT and Fujitsu; this requires that bidders submit a speed and coverage template (SCT) which outlines where and when (e.g phases) work will take place. The SCT also contains predicted speeds, but only to post code sector level; during the bidding process we did request more granular data, but this was refused on the basis that this information will be provided on a phase by phase basis once detailed surveys have been undertaken.

Lincolnshire's broadband programme has always endeavoured to share all the information we have available to us and will continue to do so throughout the programme, but equally, we are unable to provide the fine detail until detailed engineering surveys have been completed. From an engineering/technical perspective, we see this as logical.
#9
Owen,

Can I please ask if you (OnLincolnshire) would agree that technologies such as Vectoring, FTTdp and G.Fast are really logical and worthwhile??

It's a known fact that copper just like any other medium all have theoretical limits as to how much you can push down it. We've all been reading that copper is pretty much coming to the end of the road but fibre is still a pretty new technology and is still in it's infancy especially with the new development of the "digital laser".

I just don't see why true fibre connections aren't being encouraged to help ensure we avoid the pitfall of spending a ton of tax payers cash on something that's going to be soon outdated and not fit for purpose.

I'm still admiring the work that B4RN.org are putting in. They are targeting not the "best served areas" first but instead are working backwards targeting the worst affected areas and are doing really well. Many of my local neighbours would be happy to dig for a gig in the same way as B4RN but with no major Fibre line nearby we are stuck and simply having to make do and wait to 1-2 years to get a technology that will be outdated.

Logical?? I seriously disagree
#10
Good Afternoon Matthew,

Thanks for taking time to write in to us.

Vectoring, FTTdp and G.Fast are clearly technologies being developed to push the capacity of copper even further and we would never argue that these technologies could possibly compete with a FTTP solution in terms of long term sustainability and capacity.

However, the vast majority of the UK is covered by an existing copper network and rather than discard it and build a completely new fibre infrastructure, decisions have been taken to try to maximise the copper infrastructure. Is this short-sighted? Probably. Is it many times cheaper than overlaying with fibre? Yes. Does the UK have the available funds and appetite to provide a full FTTP infrastructure anytime soon? No. Does customer demand make this wholesale deployment of FTTP attractive to BT & Virgin Media? Not on the evidence to date.

As we have mentioned before, there is absolutely no argument from us that FTTP is the optimum solution. We have seen it deployed in other countries and it clearly delivers, but it is purely down to money. The UK does not have the available funds to do this. In addition, BT and Virgin Media will only build infrastructure where they see a commercially viable market. They are both private entities, driven by the need to deliver profit and this is evidenced by their deployment of upgraded networks in the more densely populated areas only.

With regard to B4RN, it is fair to say that this is a fine example of a community working together to provide a top grade infrastructure, but it must be remembered that they were able to remove huge chunks of potential cost by doing much of the digging themselves, where typically, the bulk of cost lies. There is no reason why any community cannot examine the feasibility of their own similar scheme, but as you alluded to, the absence of a fibre link anywhere near a community can be an issue.

However, given the funds available, the existing infrastructure, the current market etc. it is highly unlikely we will see a full UK wide FTTP deployment anytime soon. We are neither defending or attacking current strategy, merely making observations as to how we see things.

Please do keep in touch and we will gladly update you as we progress.

Steve Brookes
Lincolnshire Broadband Programme Manager
#11
Hi Steve,

I just don't think it's a very fair way of handing over tax payers money to a single company who feel that a "half done" solution is the answer. By the time FTTC is rolled out in most of the UK it will be outdated and will require yet more money to upgrade onto FTTN or FTTP in the future.

I understand totally that monopolies like BT are out to satisfy their shareholders with profit, profit, profit but I'm sure there are ways that money can be saved without the increase in deployment time??

B4RN have proven this given that BT openly claim that many rural exchanges are not profitable given their current methods for deployment. Saving money can be done but would like to know why can't they be seen to work with individual communities to create cost effective solution that's still future proof especially for those individual communities that are really eager for an FTTP solution to satisfy demand, help reduce BT's costs and give rural areas a digital boost that's futureproof closing the gap on the Urban and Rural divide.

From what I've read online, it seems BT have never even given this route a single go and I'm left wondering if OnLincolnshire ever put an idea like this or similar towards BT knowing how rural our county is.

I don't think OnLincolnshire have really dug deep enough in terms of finding out what people in our county really want/feel about broadband and talking about the available technologies out there currently in the world. Knowledge is most definitely power but I feel like many of the 1 million Lincolnshire residents aren't even aware of BDUK, OnLincolnshire and the fact that BT have been given millions of pounds to roll out something that on paper looks and sounds great now but when it's finally delivered to those lucky areas will be just another example of money being wasted, the hopes of residents who are at the back of the queue having to wait the longest being shattered then people starting to find out that all along there were better solutions that could've been selected to provide better value for money and making the wait worth while
#12
Good Morning Matthew,

Thanks for getting back to me.

There has been a Rural Community Broadband Fund (RCBF) in place for some time, although I believe this scheme has now ended. It provided £20M of Government funding to assist communities in putting localised schemes together. In Lincolnshire, we had only one expression of interest and despite some significant, hard work from the community over a long period of time, they still haven't succeeded in obtaining this funding.

BT are very happy for any community to approach them with a view to setting up a community scheme, but I should emphasise that setting up a scheme requires significant input of time, a degree of specific expertise and a commitment from the community to provide some funding.

Lincolnshire County Council (LCC) are currently deploying a Fixed Wireless infrastructure to areas of the East and South East of the county and this was an initiative they undertook with ERDF funding, to provide what they believe to be the optimum solution in these very remote rural areas. This is evidence of the LCC's willingness to look at all options.

I have previously agreed with you that FTTP is by far the best and most future-proof solution, but I again emphasise that the likes of BT and Virgin Media see no commercial viability in spending huge amounts of money providing FTTP to areas where the payback period would be totally unrealistic. There is no business out there that will commit to many, many years of investment before payback and with current take-up levels of Superfast broadband below 20% of eligible premises, there is little appetite for this.

Lincolnshire County Council ran a Public Consultation prior to the contract being awarded and it was interesting to note that the vast majority of feedback was from people that wanted a 'Workable level' of broadband, not necessarily Superfast.

There is no disagreement from us that FTTP is the long term answer, but given the fact that the UK either doesn't have the money or is unwilling to invest the money in FTTP, we have a choice of doing nothing, not spending any money and remaining as we are, or investing in an option that does deliver significant speed increases to large areas of the population.

Finally, your comments re. large amounts of the population not being aware of Onlincolnshire, BDUK, BT are interesting. LCC ran a long campaign of Demand Stimulation to generate interest in Superfast Broadband. We finally arrived at circa 1.5% of the population signing to show interest. Add this to the figure of less than 20% of the UK population taking up Superfast where it is available and it gives an idea of interest UK wide and on that basis, Business is reluctant to invest in FTTP.

Regards
Steve
#13
I'm aware that only 1.5% of the Lincolnshire population showed an interest in the OnLincolnshire survey as I have mentioned it as a comment in an old post somewhere on these forums.

However I'm pretty sure that more people would have shown an interest if they had known about the campaign in the first place. 1.5% of the Lincolnshire population surely cannot speak for the other 98.5% ??

It's almost as if you set up a survey with a deadline and even though the turnout was very low, you used the data from the minority to speak for the majority which in my mind would paint an inaccurate picture of the current state of broadband in Lincolnshire.

I'm willing to bet that if you were to set up a survey now (which no doubt you would agree has no use at all) that you would receive a bigger response. After all, it's been a few years now since OnLincolnshire first came onto the scene and peoples attitudes towards broadband change just as quick as the technologies do. This is more true lately what with major towns now getting FTTC and rural folk being made to wait to see if they make the short list to be included in the funded rollout

Would a new survey really do any harm??
#14
hi to all,can't see any updates on this website,jobs is allready take place in spalding areas where many street cab was upgraded to fttc by BDUK project,but no news at all....even on post code checker say's that more news when work is start.........but........any one can give more accurate information?
#15
Thank you for contacting us Tadas. You are correct in that there are cabinets in Spalding providing some of the businesses and residents with Superfast Broadband (SFB). However, these were made available via BT's own commercial roll out. With regards to any Cabinets (FTTC) being upgraded and available to businesses and citizens via the BDUK or Onlincolnshire project – you may well have noticed several cabinet shells being positioned over the past week or so. These are in readiness for the first BDUK funded deployment which will see connections available very early in the New Year. At this point in time, the webpage is undergoing dome modifications and we will be updating Onlincolnshire very shortly to reflect this progress. Please register for our weekly newsletter, we will let you know IMMEDIATELY that they do become available.
#16
In response to Matthew's comment re: surveys:

First of all the survey that you refer lasted 18 months. It was heavily publicised on television, radio and at a number of events across the county. One of the county newspapers with a circulation of approximately 60,000 readers also ran a "better broadband campaign" in the summer of 2012. The Onlincolnshire campaign was also featured in County News which is delivered to every premise in Lincolnshire and also in many of the publications that are produced by the District Council. Schools, Libraries, Colleges, Lincoln University, parish councils were also made aware of the campaign and actively promoted it. I am not sure what else we could have done to get message out to residents and businesses in the county. The number of people that supported our campaign was slightly disappointing but the response rate was broadly similar in many counties in England. Whilst we appreciate that broadband might be of greater interest to the public at large but we are not convinced at all that another campaign would yield any greater responses.

Also, one key objective of the campaign was to make people aware that there will be money put into broadband for the county from the Government and we wanted to find out what type of speeds they were getting at that time and how the person used the internet. We always gave a timeline of when the project would start/stop according to BDUK so people were also aware of how long and what kind of upgrade they would get i.e. replace copper with fibre but using fttc not ftth.
#17
Jenny,

I am fully aware of the previous campaigns details and the many other things that have been mentioned on here by Steve & Owen.

Your response however doesn't give any indication to why you (OnLincolnshire) feel that the turnout was so low given that the campaign was "heavily" publicised. It's ok saying your disappointed but sharing you must have your opinions and reasons for why this was the case?

I found out about OnLincolnshire several months before the survey closed. I still talk to people today who've never heard of OnLincolnshire or the BDUK funding so that would lead me to believe that the advertising was just ineffective. Also you mention you used TV, radio, newspapers and events to advertise the campaign. Social media surely should have been an option too given that you have a Facebook page but don't appear to be utilising it to it's full potential?? It only has 90 likes which surely must say that either people many people don't like what you are doing or they just have no idea about OnLincolnshire all together?

Residents of Lincolnshire want to see active engagement and hear news that will benefit them and their communities. Can you really expect residents to be happy to read about technology hubs that are being set up in areas that already have a somewhat decent broadband infrastructure? People like to be included, informed and feel apart of something. Relevant and exciting news is what gets people reading, liking, following and talking!!

I think one of the biggest let downs that this website has is the lack of a open and more free flowing forum. I'm replying to your response within 30mins and no doubt it will take several hours if not a few days for it to actually appear on the forum as it all has to be approved. Other counties forums are much more interactive and enjoyable!

There's no way on this forum for residents across the county to directly contact each other through the forum which is a let down. I understand the LCC have rules and regulations etc etc to abide by but it simple things like this that put people off knowing that waiting a day or 2 to get a reply, approving every single post reduces the enjoyment and interaction with admins and other members.

If your trying to promote superfast broadband then maybe this theme should be consistent throughout the site?
#18
Matthew

"I think one of the biggest let downs that this website has is the lack of a open and more free flowing forum. I'm replying to your response within 30mins and no doubt it will take several hours if not a few days for it to actually appear on the forum as it all has to be approved. Other counties forums are much more interactive and enjoyable!"
The forum is administered by a team of 3 who receive the notifications via email and we all work from Monday to Friday. I don't think having a response approved on Monday is all that unreasonable when a forum comment is made Friday evening.

"Your response however doesn't give any indication to why you (OnLincolnshire) feel that the turnout was so low given that the campaign was "heavily" publicised. It's ok saying your disappointed but sharing you must have your opinions and reasons for why this was the case?"
Unfortunately the team (or LCC) doesn't have the resources to find out from everyone who lives and works in the county why they didn't sign up to the survey.

The Facebook page was created in January 2013 - shortly thereafter the survey closed due to the contract was going to be signed and the project was moving forward. The Facebook account was mainly set up to promote the digital events and activities that are happening. Our Twitter account was created much before that and is very popular now.

Updates - unfortunately when and where certain cabinets are being worked on, complete etc is out of our hands. Until BT is complete with their survey work on the different phases we cannot publicise news/updates as we don't have that information to give out.

#19
Jenny,

1) "The forum is administered by a team of 3 who receive the notifications via email and we all work from Monday to Friday. I don't think having a response approved on Monday is all that unreasonable when a forum comment is made Friday evening"

I understand that's the case given how the forum is current running but why is the forum administered in this way and now allowed to be a more open forum where users can contact each other via private message and messages can go up onto the forums without the need for approval? Any decent forum has filter capabilities plus various administrators on top of that to keep an eye on things.

2) "Unfortunately the team (or LCC) doesn't have the resources to find out from everyone who lives and works in the county why they didn't sign up to the survey."

I too live in the real world and agree that you nor anyone else have the resources to find out from everyone the reasons why they didn't sign up. What I was asking was for your own personal opinions hence why i wrote "you must have your opinions and reasons for why this was the case".

3) "The Facebook page was created in January 2013 - shortly thereafter the survey closed due to the contract was going to be signed and the project was moving forward. The Facebook account was mainly set up to promote the digital events and activities that are happening. Our Twitter account was created much before that and is very popular now."

Surely Facebook and Twitter should both go hand in hand being the two most popular social networking sites on the Internet? Why create one much before and then create another page on another site but only use it to promote digital media events? Surely the two should be equally embraced promoting not only your news but also an attempt to gather support?

Surely for the OnLincolnshire project to be successful from start to finish, you need to have a good band of support? If the numbers of support in your opinion are "disappointing" then what would you do to try and improve that view?
#20
Hi Matthew,

Apologies for the slow reply I have been on leave and since my return I have been looking into a few of the points you have raised.

Firstly regarding the management of the forum, I would agree in principle that a 'live' forum would be the best option in terms of keeping the forum active and keeping individuals interested in any of the on-going threads. It would also allow us to stimulate a more open debate and hopefully capture individuals opinion on potential developments within our programme. We will be discussing this in detail at a meeting on tomorrow so I hope to be able to update you on Friday or at worst, early next week.

Regarding the limited response to the survey, my personal opinion is that there are probably several reasons, but one that stands out. There will be a limited amount of individuals who were either unable to access or completely unaware of OnLincolnshire, but there is a much larger section of individuals who are apathetic toward broadband.
A goodly percentage of premises have access to ADSL2+ connections capable of 10Mbps+ and although this won't suffice in the future, for a lot of users it is sufficient now. The response rate from this demographic was always going to be much lower than the response rate from individuals with access to a very poor internet connection.
This is supported to a degree by the findings of our public consultation; the vast majority of responses (>80%) were from individuals struggling with a sub 1Mbps connection that just want a useable service rather than superfast broadband.

On your point about social media, we are currently reviewing the use of social media and how best to utilise social media during the implementation of the project.
It is fair to say that in order to publicize updates on the progress of the rollout as much as possible we will need to use social media as well as the OnLincolnshire website.

Kind regards,
Owen
#21
Hi Matthew,

Apologies for the slow reply I have been on leave and since my return I have been looking into a few of the points you have raised.

Firstly regarding the management of the forum, I would agree in principle that a 'live' forum would be the best option in terms of keeping the forum active and keeping individuals interested in any of the on-going threads. It would also allow us to stimulate a more open debate and hopefully capture individuals opinion on potential developments within our programme. We will be discussing this in detail at a meeting on tomorrow so I hope to be able to update you on Friday or at worst, early next week.

Regarding the limited response to the survey, my personal opinion is that there are probably several reasons, but one that stands out. There will be a limited amount of individuals who were either unable to access or completely unaware of OnLincolnshire, but there is a much larger section of individuals who are apathetic toward broadband.
A goodly percentage of premises have access to ADSL2+ connections capable of 10Mbps+ and although this won't suffice in the future, for a lot of users it is sufficient now. The response rate from this demographic was always going to be much lower than the response rate from individuals with access to a very poor internet connection.
This is supported to a degree by the findings of our public consultation; the vast majority of responses (>80%) were from individuals struggling with a sub 1Mbps connection that just want a useable service rather than superfast broadband.

On your point about social media, we are currently reviewing the use of social media and how best to utilise social media during the implementation of the project.
It is fair to say that in order to publicize updates on the progress of the rollout as much as possible we will need to use social media as well as the OnLincolnshire website.

Kind regards,
Owen
#22
The feedback I got talking to people in our exchange as to why households weren't signing up was that little would be gained by signing up. I and a few others in our exchange tried incredibly hard to get a high percentage rate in our exchange (Fulbeck) to sign up (which we did) but it didn't make that much difference it seems- we are due to get FTTC in early to mid 2015.
#23
hi there,are there is any news about cabinet 51 at pe112gp? Its allready upgraded few weeks ago to fttc one,also fiber in place,when its gona be ready to accept new fttc broadband orders?
#24
Hi Tadas,

Cabinet 51 on the Spalding exchange has been upgraded, but once BT Openreach have completed the work they need to inform Internet Service Providers (ISP's) that the cabinet has been FTTC enabled. Typically this process takes 2 weeks to allow the ISP's time to update thier systems, so you should be able to order an FTTC service by the end of the week.

Kind regards,
Owen Williams
Lincolnshire Broadband Programme Team
#25
hi there,thanks for your quick respond,i was check bt and plus net websites this morning and its come whit great news,fiber avalaible to me....but only on two websites,any other providers currently not able to provide it for me...and won't accept my order...hope its change in few days time.And from your experiance what would you recomend to go whit for FTTC ?
#26
Been reading this article http://www.thinkbroadband.com/news/6431-latest-berkshire-broadband-progress-update-reveals-survey-locations.html

It's great to read that other projects are publishing this kind of information to help inform local residents what areas and cabinets are being surveyed, just a shame that this kind of information isn't being listed on here :(
#27
Good Morning Matthew,
Thanks for bringing this to our attention.
Cabinets being surveyed are only the start of the implementation process and a 3 month window of when a cabinet is surveyed actually says very little. Post survey there are many things to be done and a number of issues that can arise to delay impementation. Delays in power supplies, planning applications, traffic management etc. are just a few examples.
Our website will tell you when you will see implementation which is theoretically, post survey and within a 6 month window.
However, we do publish weekly updates of when cabinets are actually 'Live' and we feel this is far more useful and less likely to raise expectations that can be subsequently dashed where issues arise.
We arer always happy to take enquiries about specific cabinets and will update as accurately as possible at the time.
Regards
Steve

Steve Brookes
Lincolnshire Broadband Programme Manager
Tel. 01522 552450
Mob. 07825 043978
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