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2 yrs paying for 17mb - now they want more to actually deliver!

#1
We have just had our cabinet for Brant Broughton (Fulbeck 3) upgraded - Yippee.
So, I quickly got on to our broadband provider, BT, to see if we could now get the speed which we have been paying for for over 2 years.
Our current BT product is 'unlimited' broadband and 'up to 17 Mb'.
When I phoned them I was told that to avail ourselves of the new capability we would need to upgrade to a new product at nearly twice the price! (even though we will still probably get less than 17Mb).
I can't believe this scam, and I'm surprised it has not been more widely reported on this forum.
Any other experiences out there?
#2
its due to the difference in packages right now you on a standard adsl package if you want to take advantage of the fttc you need a fibre agreement the thats why the price difference and the speed difference
#3
Yes, I understand that. But I believe they use smoke and mirrors.
If you look at broadband suppliers ads, or listings via comparison sites, they typically specify a price for 'up to 17 Mb' or a price for 'up to 38Mb'.
I think I only need about, say, 10Mb - therefore (if I didn't know better) I would probably opt for the cheaper 'up to 17Mb' package - because I know my area has 'Superfast' broadband.
A normal person has no idea what FTTC means. And neither should they. Some sites allow you to tick 'Fibre Only' - I would know if I had fibre to the premises, but how many people know what technology there local cabinet uses (I didn't even know what a local cabinet was until I delved into all this).
There is obviously a serious problem with the regulation of this industry.
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