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Cabinet 83 boston exchange

#1
We moved into a new build near the back of staniland school back in july 2016.

There is no fibre cabinet here even though the street at the side of us has fibre.

Is there any news as to when this exchange will be upgraded? i moved across town and gone from 75mb through put to just 7 lol now with 2 kids and a wife the connetion simply isnt quick enough.

Hope there is some news soon.

David
#2
Good Morning David,

Can you please send me your full address and postcode (in confidence) to my e mail below and I will take a look.

stephen.brookes@lincolnshire.gov.uk

Regards
Steve
#3
Wondering if there was any replys from the relevant people about this?

Thanks

David
#4
Good Morning David,

We can find no reference to your postcode in our deployment plans, but that will almost certainly be down to the fact that you are a new build.
Our postcode data was relevant at the time of going to contract and we would expect that the developer would take care of any new developments.
Unfortunately, it seems that in a number of cases, this doesn't happen despite there being a well trodden path between developers and BT in terms of new builds.
Given that it is a new build, we would expect the developer to have sorted out broadband access as they all now very well that broadband is seen as a 'must have'.

I think it is probably best to go back to the developer and ask the question.

Regards
Steve

Regards
Steve
#5
you advised me you was going to contact them and would await a reply?

#6
Hi David,

In my recent E Mails I mentioned I had contacted BT and there were no plans to upgrade. I suggested it was an issue with the developers and mentioned it might be worth you contacting them.
We would not normally use Public funds to upgrade a new development where the developer had the facility to work with BT to upgrade.

Regards
Steve
#7
This is so frustrating, been in contact with local developer, housing association, mps, council and no one wants to take responsability for the services we have here currently.

Wont be too long before its been a year here and our postcode still isnt picked up by onlincolnshire web site.

@Willweeverseefibre
#8
Good Morning David.

The postcodes that apply to this programme were defined before we started the actual deployment in March 2013. After that date, we cannot add additional postcodes to what is defined as the 'Intervention Area'. This would cut across current State Aid rules.

Having said that, we still remain firm, in that Developers are very well aware of the need for faster broadband but in many cases, either choose to ignore it, they don't have sufficient technical knowledge to understand it, or more likely, are waiting for Public funding to pick up the cost of provision.

I'm afraid that as things stand, we cannot now include your postcode in our current deployment plans.

However, I would be very happy to meet with the Developers to discuss why they haven't considered faster broadband at your property.

Regards
Steve
#9
The current connection i have and this street has is so bad, i am getting 1 to 2 drops daily been having higher than target snr. I cant get a stable connection, had to have error correction put on the line which has stopped so many errors but the connection is no where near stable, pings when on fast path were 12ms now with error correction average around 40ms (for gaming this isnt what i need to see).
I have had 4 routers, shielded cable to my router, bought a new faceplate version 3 which is supposedly better than a standard splitter, been in test socket no changes.

Been told by zen internet my provider i must accept BT charges if they dont find a fault and that BB drops are `normal` ive never had such a poor line as this.
Done quiet line tests etc and nothing wrong there.

Here is a copy of my most recent logs on my router fro net connection and this has gotten worse since end of march but been ongoing since november last year.

29.04.17
16:57:14
IPv6 prefix obtained successfully. New prefix: 2a02:8010:6204::/48
29.04.17
16:57:14
IPv6 Internet connection established successfully. IP address: 2a02:8011:d000:1f4::1
29.04.17
16:57:13
Internet connection established successfully. IP address: 88.97.23.89, DNS server: 212.23.6.100 and 212.23.3.100, gateway: 62.3.80.17, broadband PoP: acc-aln1.bo
29.04.17
16:57:09
DSL is available (DSL synchronization exists with 7544/995 kbit/s).
29.04.17
16:56:54
DSL synchronization starting (training). [2 messages since 29.04.17 16:56:27]
29.04.17
16:56:19
Timeout during PPP negotiation.
29.04.17
16:56:19
IPv6 Internet connection was cleared; prefix no longer valid.
29.04.17
16:56:19
Internet connection cleared.
29.04.17
16:56:14
DSL not responding (no DSL synchronization).
29.04.17
12:29:56
IPv6 prefix obtained successfully. New prefix: 2a02:8010:6204::/48
29.04.17
12:29:56
IPv6 Internet connection established successfully. IP address: 2a02:8011:d000:1f4::1
29.04.17
12:29:55
Internet connection established successfully. IP address: 88.97.23.89, DNS server: 212.23.6.100 and 212.23.3.100, gateway: 62.3.80.17, broadband PoP: acc-aln1.bo
29.04.17
12:29:52
DSL is available (DSL synchronization exists with 7673/884 kbit/s).
29.04.17
12:29:37
DSL synchronization starting (training). [2 messages since 29.04.17 12:29:10]
29.04.17
12:28:58
Timeout during PPP negotiation.
29.04.17
12:28:58
IPv6 Internet connection was cleared; prefix no longer valid.
29.04.17
12:28:58
Internet connection cleared.
29.04.17
12:28:53
DSL not responding (no DSL synchronization).
27.04.17
16:16:24
IPv6 prefix obtained successfully. New prefix: 2a02:8010:6204::/48
27.04.17
16:16:24
IPv6 Internet connection established successfully. IP address: 2a02:8011:d000:1f4::1
27.04.17
16:16:23
Internet connection established successfully. IP address: 88.97.23.89, DNS server: 212.23.6.100 and 212.23.3.100, gateway: 62.3.80.17, broadband PoP: acc-aln1.bo
27.04.17
16:16:19
DSL is available (DSL synchronization exists with 7673/1011 kbit/s).
27.04.17
16:16:04
DSL synchronization starting (training). [2 messages since 27.04.17 16:15:37]
27.04.17
16:15:29
Timeout during PPP negotiation.
27.04.17
16:15:29
IPv6 Internet connection was cleared; prefix no longer valid.
27.04.17
16:15:29
Internet connection cleared.
27.04.17
16:15:24
DSL not responding (no DSL synchronization).
26.04.17
13:28:15
IPv6 prefix obtained successfully. New prefix: 2a02:8010:6204::/48
26.04.17
13:28:15
IPv6 Internet connection established successfully. IP address: 2a02:8011:d000:1f4::1
26.04.17
13:28:15
Internet connection established successfully. IP address: 88.97.23.89, DNS server: 212.23.6.100 and 212.23.3.100, gateway: 62.3.80.17, broadband PoP: acc-aln1.bo
26.04.17
13:28:02
DSL is available (DSL synchronization exists with 7684/888 kbit/s).
26.04.17
13:27:47
DSL synchronization starting (training). [2 messages since 26.04.17 13:27:20]
26.04.17
13:25:06
Timeout during PPP negotiation.
26.04.17
13:25:06
IPv6 Internet connection was cleared; prefix no longer valid.
26.04.17
13:25:06
Internet connection cleared.
26.04.17
13:25:01
DSL not responding (no DSL synchronization).
26.04.17
04:50:06
IPv6 prefix obtained successfully. New prefix: 2a02:8010:6204::/48
26.04.17
04:50:06
IPv6 Internet connection established successfully. IP address: 2a02:8011:d000:1f4::1
26.04.17
04:50:05
Internet connection established successfully. IP address: 88.97.23.89, DNS server: 212.23.6.100 and 212.23.3.100, gateway: 62.3.80.21, broadband PoP: acc-aln1.bo
26.04.17
04:49:55
Timeout during PPP negotiation.
26.04.17
04:49:55
Internet connection cleared.
26.04.17
04:49:55
IPv6 Internet connection was cleared; prefix no longer valid.
24.04.17
16:15:27
IPv6 prefix obtained successfully. New prefix: 2a02:8010:6204::/48
24.04.17
16:15:27
IPv6 Internet connection established successfully. IP address: 2a02:8011:d000:1f4::1
24.04.17
16:15:26
Internet connection established successfully. IP address: 88.97.23.89, DNS server: 212.23.6.100 and 212.23.3.100, gateway: 62.3.80.21, broadband PoP: acc-aln1.bo
24.04.17
16:15:22
DSL is available (DSL synchronization exists with 7680/888 kbit/s).
24.04.17
16:15:07
DSL synchronization starting (training).
24.04.17
16:14:40
DSL synchronization starting (training).

Terrible
#10
ok as of yester day the bt wholesale website states we should get between 10 and 19.5 mbps on adsl2+ - this info wasnt presnt before only the normal adsl max.
I am according to both my router and zen internet on adsl 2+ and have a downstream Line attenuation of 46 which according to web sites and zen would mean i will never get any where near the 10 meg it states.
My issue here is 2 fold, one i am annoyed as i cant get that speed or a reliable connection. two because that info may effect whether they put fibre in here any time soon. As isnt there a threshhold of say if your under 8 meg then they look at fibre as a need/minimum requirement?

Very disappointed and sad that the street next door has fibre and we dont, what is bt openreach doing?
#11
Good Morning David.

I'm sorry to hear that you are still having problems.

However, I have explained previously that your postcode wasn't included in our original plans because it was a new development. On that basis, we have expected the developer to have upgraded your property.

Unfortunately, this is another case where developers are ignoring the needs of new home owners, but there is very little we can do at this point.

Regards
steve
#12
According to the local mp you can help, but i guess he is wrong again.

this is the email i received after contacting them yet again.

``
Thank you for getting back in touch with me regarding your broadband.

In our correspondence in March, I said; Openreach are also actively looking at other options. You and your neighbours can speed up this process by registering your interest with Openreach here: https://www.homeandwork.openreach.co.uk/expression-gen.aspx

If you would like access to this superfast fibre broadband in your home or business, I would wholeheartedly encourage you to register your interest at the link above. You do not need to be a BT customer to do this, and doing so will encourage investment in infrastructure that will allow all operators that wish to sell broadband packages to do so.

I have not heard from any of your neighbours regarding this issue so I would therefore encourage you to encourage them to contact me to help push a bigger case forward. I would also encourage you all to contact OnLincolnshire who are managing the rollout of fibre broadband in Lincolnshire, you can do that here: http://www.onlincolnshire.org/contact-us

More generally, I know how frustrating this situation is because I’m in the same boat myself – I have had conversations with providers such as Virgin Media about expansion into Boston, and I will continue to explore that and other avenues that might help you. I will also speak directly to OnLincolnshire to make the case for you, and as I’ve said the more of your neighbours that contact me in a similar vein the stronger that case will be.

The government has now changed the regulations to encourage new housing developments to install fibre, but I appreciate this does you no good.

Please keep me up to date with your progress. Thank you for taking the time to get back in touch with me. If you feel I can be of any further assistance. Please don’t hesitate to get back in touch.

Best wishes,
Matt
``
#13
Good Morning David,

I'm afraid that our position on this one remains the same, although I am led to believe that the developer has now agreed a deal with BT for them to provide faster broadband to your area.
This would sit outside of the scope of this programme, but nevertheless, it does sound as though the developer has finally done the right thing.

Regards
steve
#14
Only just seen this as i got an email from James Hunter Ministerial Support Team who also refers me to your selves as follows -

(The Government has invested heavily in Lincolnshire with over £16 million of central government funding allocated; local bodies and European funds have also contributed over £18 million to the project. On the ground delivery is managed on a day-to-day basis by our local delivery partner, OnLincolnshire (http://www.onlincolnshire.org/).

Using the information available on: http://www.dslchecker.bt.com/, 22 Moorhen Close is connected to cabinet 83 in the catchment of cabinets that support the Boston Exchange. This cabinet is not currently fibre enabled. OnLincolnshire have not yet published what areas will be included in their second phase of superfast rollout. I would urge you to regularly check their website to see when the plans are published.)

now the response you gave above is very encouraging but i would like to know who gave you that information as to a deal being reached for faster services in our area via BT because, no one else has given this information and the when can i get services site still isnt even in scope yet?
I have just called lindum construction who built these homes and is the developer and im awaiting a call from kim who is currently in a meeting. I am hoping for some clarification on if a deal has been reached and if so a likely time frame.

If this news is indeed true then we will be a very happy family and a good outcome for all 120 homes in this estate. I have been in the target newspaper about the lack of services in this area recently as well and im trying to do all i can to get services installed.

thanks for your patience and time.
#15
no response is disappointing considering your previous post.

I have had a call from the department for communications etc and they were going to call the landlords Waterloo and see if they had all the relevant information needed to go forward with an upgrade or something to the estate. Not heard anything more, but not sure if we ever will.

I have Quickline coming to see if their satelite to antenna BB can be used here or if we are to far from the local antenna.
#16
I missed your call the other day after i left a message on your phone, you spoke to my wife with some good news.
The voucher code you provided for us is much appreciated and will help us when the sattelite broadband is tested and hopefully installed tomorrow.
Also i note that our postcode/cabinet will be added for the phase 3 release and this would mean an upgrade to fibre within 12 months which is finally some welcome news.

Just to say after a year and a half of constant campaigning and contacting various government bodies and the local papers etc to try and get some response that wasnt just passing the buck to other bodies, we have finally got somewhere.

Thank you onlincolnshire and Stephen Brookes i will look forward to our postcode showing on your post code checker and things moving on going forward, it will be good for the whole estate here.
#17
I see the postcode isnt recognised yet on the system, when will it be added to the roll our please?

Thanks

#18
Good Morning David,

We currently have what we call an Open Market Review going on where we look to identify which broadband operators have coverage and where it is located in the county. Following that, we enter a Public Consultation and then look to tender for Phase 3.
Realistically, I would expect this to conclude in mid- April and we will go from there.

Regards
Steve
#19
Thank you for the update.
\We have had the satellite broadband installed and thus far its been a very mixed bag.
They are coming out again on monday to fit a different dish to see if it helps but we are sometimes as low as 6 meg and sometimes as high as 20 meg throughput, we will see how it performs after mondays visit.
#20
Ok all i can say is we were grateful for the voucher but im afraid this quickline as a company are nothing short of shocking.
They came to fit a new dish on that monday and the guy who came couldnt do the job at hand and even admitted he couldnt, was about to leave the job without even telling us until we saw him putting ladders on his van. He left us with afar worse connection than before he came, told us the sales team had missed their targets and so they had to come out and help with instalkls etc.
We complained and it took them a further 2 engineers to sort out the dish, and the final chap who came showed us pics of the dish pointing downwards and not installed correctly.

The poor speeds and high latency continued and we spoke with commercial manager who admitted the boston/lincolnshire network is congested and needs upgrading. This is due to be completed by the end of march (why take on new business if you cant provide what you say).

Alas were in a position where by if all goes to plan tomorrow we may be moving to swineshead, there is a new build there and they have fttp across the whole site and would sort our issues. I shall keep a close eye on this exchange though to make sure everyone down here gets what should be a basic service now days in fibre cabinet.

On the whole we would not recommend quickline and will be cancelling the service this week, i hope you can get the voucher monies back.

regards

David
#21
meant to add a speed test as of right now to show how poor the connection is - http://www.speedtest.net/result/7113611507
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